So here is the fully Quote Ticktet text.
# Mon Jun 18 20:12:19 2012 RT_System - Country 'Germany' added
# Mon Jun 18 20:12:20 2012 + 1S RT_System - Case Origin 'E-Mail' added
# Mon Jun 18 20:12:20 2012 + 0S [email protected] - Severity changed from (no value) to Severity Three (Normal)
# Mon Jun 18 20:12:20 2012 + 0S [email protected] - Ticket created
i have updated from versrion 10.4.4. to 11.0.9
since the update i will become the error message: Incorrect ServerInfo format
the firewall is off, hostname and /etc/host file are correct.
i can ping the host ka.paralles.com
# Mon Jun 18 20:12:20 2012 + 0S RT_System - Customer Online Sales customer (default) added
# Mon Jun 18 20:12:21 2012 + 1S RT_System - SupportTypeId changed from (no value) to Default
# Mon Jun 18 20:12:21 2012 + 0S RT_System - ETA changed from (no value) to 1970-01-02 04:30:00
# Mon Jun 18 20:12:21 2012 + 0S RT_System - ETAlastUpdated changed from (no value) to 2012-06-18 20:12:21
# Mon Jun 18 20:12:21 2012 + 0S RT_System - ETA changed from 1970-01-02 04:30:00 to 2012-06-19 20:12:21
# Mon Jun 18 20:12:21 2012 + 0S RT_System - SupportTypeId changed from Default to OLS_Licensing
# Tue Jun 19 01:17:23 2012 + 5H 5M prashanthkumar.b - Version changed from (no value) to '11 Preview'
# Tue Jun 19 01:21:24 2012 + 4M 1S prashanthkumar.b - Correspondence added 3 min
Hello Daniel,
Thank you for contacting Parallels Customer Support.
Daniel, Please be informed that Parallels Plesk Panel 11 is still in preview version, so all details about Parallels Panel 11 Preview are available at the Parallels website:
http://www.parallels.com/download/plesk/11/
To report an issue relevant to the preview use this feedback form:
http://www.parallels.com/support/plesk/bugreport/
David, you can also check with the below mentioned link for technical documentation, if that is of any help.
Parallels Panel 11 Preview is not currently supported through regular support channels.
Please let me know if I can be of further assistance.
Thanks,
--
Prashanth Kumar B
Customer Support
||Parallels
# Tue Jun 19 01:21:25 2012 + 1S prashanthkumar.b - ETAlastUpdated changed from 2012-06-18 20:12:21 to 2012-06-19 01:21:25
# Tue Jun 19 01:21:25 2012 + 0S prashanthkumar.b - ETA changed from 2012-06-19 20:12:21 to 2012-06-20 01:21:25
# Tue Jun 19 01:21:26 2012 + 1S prashanthkumar.b - Status changed from 'new' to 'resolved'
# Tue Jun 19 01:21:27 2012 + 1S prashanthkumar.b - ETAlastUpdated changed from 2012-06-19 01:21:25 to 2012-06-19 01:21:27
# Tue Jun 19 01:21:27 2012 + 0S prashanthkumar.b - ETA changed from 2012-06-20 01:21:25 to (discount)
# Wed Jun 20 00:28:37 2012 + 23H 7M [email protected] - Survey filled
# Wed Jun 20 08:57:29 2012 + 8H 28M apolienko - Customer OVH SAS added
# Wed Jun 20 08:57:29 2012 + 0S apolienko - SupportTypeId changed from OLS_Licensing to Multi-License Support 100 (Platinum)
# Wed Jun 20 08:57:30 2012 + 1S apolienko - ETAlastUpdated changed from 2012-06-19 01:21:27 to 2012-06-20 08:57:30
# Wed Jun 20 08:57:30 2012 + 0S apolienko - ETA changed from (discount) to 2012-06-20 20:57:30
# Wed Jun 20 08:57:30 2012 + 0S apolienko - Customer Online Sales customer (default) deleted