Resolved Plesk ERROR - Failed to fetch: https://vps-63881534.vps.ovh.net/smb/web/view

[Demogorgon]

Server operating system version

Debian 11.8

Plesk version and microupdate number

18.0.57

Hello everyone,

I have had my plesk server for exactly 7 months and this problem has never happened before.
plesk version: 18.0.57
Server OS: Debian 11.8

Since today my plesk doesn't work anymore, it comes back a few times for a few seconds (20sec) then it stops.
I managed to get an error message on my plesk which is as follows: Failed to fetch: Plesk Obsidian 18.0.57

I don't understand it at all, I haven't made any changes to the site or anything else since this bug.

Thank you in advance for your reply.

 

[Demogorgon]

I've just noticed this on OVH. Do you think it could be due to this?

 

[Peter Debik]

Looks like your server is under attack and cannot handle all the incoming requests at the same time.

 

[Demogorgon]

Thank you I will contact ovh for more information, my sites are back and my plesk too. But I have some people who can't access my sites.

 

[Demogorgon]

Looks like your server is under attack and cannot handle all the incoming requests at the same time.

I got a reply from OVH telling me that there had been no incident.
My plesk always crashes and works 1 time out of 10. The same goes for my website, which works from time to time.

For a while I had this next page, a permission error.

then when it doesn't work I get this one: err timed out

Je ne comprend pas..

 

[Peter Debik]

An attack might not trigger OVH's security, but it could still be an attack. Did you check the error_log and access_ssl_log of your website(s) if they show higher traffic than usual at the given times?

 

[Demogorgon]

An attack might not trigger OVH's security, but it could still be an attack. Did you check the error_log and access_ssl_log of your website(s) if they show higher traffic than usual at the given times?

No, I haven't, where do I look for the logs?
But the problem is that the plesk is only available 1 time out of 10. I think it's the plesk that's the problem, isn't it? Did you see my screen above?

 

[Demogorgon]

Here are the errors I found in the plesk logs for my site: (screen)
But I can't understand why the plesk only works once in a while (1-2min) and then becomes inaccessible.

 

[Peter Debik]

This is helpful. It is a Comodo ruleset issue in combination with Woocommerce in websites. Please see this article for details and also find the solution in the article: https://support.plesk.com/hc/en-us/...idden-error-after-a-WooCommerce-plugin-update

 

[Demogorgon]

This is helpful. It is a Comodo ruleset issue in combination with Woocommerce in websites. Please see this article for details and also find the solution in the article: https://support.plesk.com/hc/en-us/...idden-error-after-a-WooCommerce-plugin-update

I don't have the id requested in your forum.

I agree with you about the woocomerce error, but the fact that plesk shuts down every 10 minutes for nothing is not a link to woocommerce.

 

[Demogorgon]

Impossible to uninstall TI WooCommerce Wishlist with wordpress and with plesk.

But I really don't think the fact that plesk is crashing has anything to do with it.

 

[Demogorgon]

I managed to remove TI WooCommerce Wishlist by deleting it from the WP-CONTENT>PLUGINS folder.

I'll see if the errors still occur. I have the impression that plesk stopped crashing a few hours ago, even though I hadn't yet deleted the plugin.

I'm still going to contact plesk support so that they can help me find out where the problem is coming from.

 

[Peter Debik]

I don't have the id requested in your forum.

 

[Demogorgon]

Yes, but look at this screen, I don't have an id to remove...

 

[Kaspar]

Yes, but look at this screen, I don't have an id to remove...

You need to add the rule ID to the text field in order to disable those rules.