Plesk FTP Error

[Ted Tucker]

I am having this error with ftp and my Plesk Server...

When I use a client like FileZilla and try and connect to my server I get the following:

Status: Resolving address of mydoamin.com
Status: Connecting to xxx.xxx.xxx.xxx:21...
Status: Connection established, waiting for welcome message...
Response: 220 ProFTPD 1.3.1 Server (ProFTPD) [xxx.xxx.xxx.xxx]
Command: USER mydoamin
Response: 331 Password required for mydoamin
Command: PASS *********
Response: 230 User mydoamin logged in
Command: SYST
Response: 215 UNIX Type: L8
Command: FEAT
Response: 211-Features:
Response: MDTM
Response: REST STREAM
Response: SIZE
Response: 211 End
Status: Connected
Status: Retrieving directory listing...
Command: PWD
Response: 257 "/" is the current directory
Command: TYPE I
Response: 200 Type set to I
Command: PASV
Response: 227 Entering Passive Mode (xxx,xxx,xxx,xxx,186,246).
Command: LIST
Error: Connection timed out
Error: Failed to retrieve directory listing
Response: 227 Entering Passive Mode (xxx,xxx,xxx,xxx,186,246).
Command: LIST
Error: Connection timed out
Error: Failed to retrieve directory listing

I can connect via windows terminal just fine.

I can't connect via IE..

Any ideas anybody?

 

[onsightdata]

This is not a plesk trouble shooting issue it is a problem with the settings in your FTP Client. It appears that PASV is not working for you. Try changing your ftp client to use PORT instead of PASV mode and that should resolve your issue. IE also has an option to use PASV mode that can be turned off Tools - Advanced remove the check mark for Use PASV mode and see if that resolves your issue. If all that fails disable any firewall or security software and see if you can connect. If unsure refer to your software provider

 

[abdi]

I am having this error with ftp and my Plesk Server...

When I use a client like FileZilla and try and connect to my server I get the following:

Status: Resolving address of mydoamin.com
Status: Connecting to xxx.xxx.xxx.xxx:21...
Status: Connection established, waiting for welcome message...
Response: 220 ProFTPD 1.3.1 Server (ProFTPD) [xxx.xxx.xxx.xxx]
Command: USER mydoamin
Response: 331 Password required for mydoamin
Command: PASS *********
Response: 230 User mydoamin logged in
Command: SYST
Response: 215 UNIX Type: L8
Command: FEAT
Response: 211-Features:
Response: MDTM
Response: REST STREAM
Response: SIZE
Response: 211 End
Status: Connected
Status: Retrieving directory listing...
Command: PWD
Response: 257 "/" is the current directory
Command: TYPE I
Response: 200 Type set to I
Command: PASV
Response: 227 Entering Passive Mode (xxx,xxx,xxx,xxx,186,246).
Command: LIST
Error: Connection timed out
Error: Failed to retrieve directory listing
Response: 227 Entering Passive Mode (xxx,xxx,xxx,xxx,186,246).
Command: LIST
Error: Connection timed out
Error: Failed to retrieve directory listing

I can connect via windows terminal just fine.

I can't connect via IE..

Any ideas anybody?

Ted, did you resolve this issue or you still need assistance?