Problem with plesk update

[Michael_Buffet]

Hi,

In recent days, the update not working. I have always the dame message in log file :

Execution failed.
Command: autoinstaller
Arguments: Array
(
[0] => --select-product-id
[1] => plesk
[2] => --select-release-current
[3] => --upgrade-installed-components
[4] => --include-components-from-class
[5] => vendor=parallels
[6] => --include-components-from-class
[7] => patched
)

Details: Doing restart of Parallels Installer...
File downloading products.inf3: 100% was finished.
File downloading plesk.inf3: 11%..23%..30%..40%..50%..61%..70%..80%..90%..100% was finished.
File downloading ppsmbe.inf3: 100% was finished.
File downloading sitebuilder.inf3: 100% was finished.
File downloading sso.inf3: 24%..37%..100% was finished.
File downloading setemplates.inf3: 100% was finished.
File downloading pp-sitebuilder.inf3: 15%..20%..37%..40%..50%..64%..72%..80%..91%..100% was finished.
File downloading billing.inf3: 14%..22%..31%..40%..50%..64%..72%..82%..92%..100% was finished.
File downloading mysql.inf3: 100% was finished.
File downloading apache.inf3: 100% was finished.
File downloading nginx.inf3: 27%..72%..87%..100% was finished.
File downloading php56.inf3: 100% was finished.
File downloading php55.inf3: 100% was finished.
File downloading php54.inf3: 100% was finished.
File downloading php53.inf3: 100% was finished.
File downloading php52.inf3: 100% was finished.
Checking for installed packages...

ERROR: Currently installed version of product with ID 'plesk' is not available from download site anymore.
Please upgrade to the next available product version to receive software updates.

I tried suggested fixes in this page :https://talk.plesk.com/threads/cant-install-m-28-on-plesk-9-5-4.284387/ but nothing is working.

What is the problem with my Plesk?

Another thing. Since I have this problem, several section disappeared (ex : Health Monitoring)

Someone can help me ?

Thank you !

 

[IgorG]

Have you tried to rebuild rpm database? Do you have correct output of following command, for example:

# rpm -qa | grep php

Have you enough free disk space on your server?

 

[Michael_Buffet]

Hi IgorG,


Space disk is ok.

rpm -qa | grep php return nothing, and rebuild rpm database do nothing...

I suppose i'm in trouble??!

 

[IgorG]

Looks like rpm database is totally corrupted if you can't see something in rpm -qa output.
I can only recommend to create a request to support team to do in-depth investigation to find the reason and to fix it. Please create a ticket to support at https://odin.com/hcap/support/request/ .
You may have free support, please check what kind of Plesk license you use for available support options at http://kb.odin.com/en/121580 .
If there’s no free support in your case, you can order Plesk per-incident support at http://odin.com/hcap/support/buy-support/. Support team will contact you as soon as purchase is processed, and they will do the best to resolve it.