Issue Remote Backup to Microsoft OneDrive Error

[BernieG]

With no solution available, I just ended up switching to Google Drive instead of using One Drive, and it has been working properly so far with Google Drive.

 

[Ch3vr0n]

Not an option either. My weekly full backup is 22GB which exceeds any non-paid plan. I need Onedrive for 1. The space i just mentioned and 2. I got 1TB free with my microsoft 365 plan

 

[Sebahat.hadzhi]

No update, unfortunately. Thus far, it was determined that the issue is on Microsoft's end and our engineers are still trying to catch their attention. You can review the discussion here.

It would be helpful if you can also report the issue to them. We hope the more people report it, the higher attention will be paid to it.

 

[Ch3vr0n]

So the rework for EXTPLESK-6197 hasn't been implemented yet?

 

[Sebahat.hadzhi]

The library has not been updated yet. It is only a guess that this might be related to the issue. However, uprating the library implies a significant rework of the way the extension operates. Thus, our team is still waiting for confirmation from Microsoft before performing any adjustments.

 

[Ch3vr0n]

Bummer, hope things don't take too much more time. Cause not being able to take backups is not only a pain in the rear, its also unsafe

 

[mrfrost]

Hi,

Any news about this? I have no way to sync my backups to one drive since weeks ago. Is there any ETA or any workaround for this please?

Thank you

 

[Ch3vr0n]

I asked that same question mere days ago above you. No there's no fix yet, the workaround is google drive for now but that's limited to 15GB on free plans

 

[robskinn]

I’m still encountering this error 3 months on.
Error:
Unable to create the remote backup: Transport error: Extension transport: ext://one-drive-backup/subscription/5/: Microsoft OneDrive returns the error: Unauthenticated
Warning:
Unable to delete the incomplete remote backup. Error: Failed to exec pmm-ras: Exit code: 129: Transport error: Extension transport: ext://one-drive-backup/subscription/5: Required parameter not passed: "refresh_token"

 

[Max Bachhuber]

Still got the same error as robskinn in March... It started 3 days ago after the update to Plesk Obsidian 18.0.67 Update 3 on 26th February

 

[Daan Verbaan]

I still get this error:

Transport error: Extension transport: ext://one-drive-backup/server/: Required parameter not passed: "refresh_token"

Seems like the refresh token is missing. That being said, I have two one drive accounts, one solely for backups, this is the one that doesn't work, and another one which is almost full with other stuff. The last one works fine when reconnected, but is almost full with stuff that needs to stay there.

 

[Pandur2000]

For the time being I switched to S3. Although I want to use OneDrive aa I have a payed plan there already. MS needs to find a solution fast.

 

[BigDaddy]

For the time being I switched to S3. Although I want to use OneDrive aa I have a payed plan there already. MS needs to find a solution fast.

Yes they do.

 

[BigDaddy]

I have done the reauthorization 20x and the plugin says connected but after the backup runs the plugin status changes to unconfigured. SMH.

 

[Brujo]

Now, for a paid premium app, it seems to me that Plesk is taking too long to solve the problem, especially since backup and restore are essential components for smooth operation. Many other Linux-based systems can still back up and restore to Microsoft OneDrive, so it can't "only" be due to Microsoft.

 

[Sebahat.hadzhi]

We still have not heard any update from Microsoft on the thread opened by our team and the issue is not reproducible in the numerous tests our engineers performed. There are quite a lot different services, tuning options, and settings on Microsoft's end. A guess of our engineers is that it might be related to a location-based restrictions. At this point, from Plesk's end we have an initiative to update the msgraph-sdk-php library version. However, as I previously pointed out, that requires significant rework and it has no guarantee it will solve the issue. The ETA for it is Plesk 18.0.70 (which is not set in stone). I would like to appeal once again to everyone who is experiencing the issue to also report it on Microsoft end, so it can be paid more attention. The more information we have, the easier will be for our team to address it.

 

[hgsu]

Hi,

Same problem, and we are not alone :

Microsoft OneDrive returns Unauthenticated - Microsoft Q&A

Issue - Plesk Backup with Microsoft OneDrive Error

Issue - Remote Backup to Microsoft OneDrive Error

#1616 (comment)

Bug with plesk and extension Microsoft OneDrive Backups.

Once deleted, and reinstall // reconfigured, the link with Onedrive account is ok for only few seconds.

It's obviously problem from Microsoft Onedrive side.

It disconnectes by itself, error messages :

Unable to create the remote backup: Transport error: Extension transport: ext://one-drive-backup/subscription/1/: Microsoft OneDrive returns the error: Unauthenticated

Warning:

Unable to delete the incomplete remote backup. Error: Failed to exec pmm-ras: Exit code: 129: Transport error: Extension transport: ext://one-drive-backup/subscription/1: Required parameter not passed: "refresh_token"

 

[shogunswb]

We still have not heard any update from Microsoft on the thread opened by our team and the issue is not reproducible in the numerous tests our engineers performed. There are quite a lot different services, tuning options, and settings on Microsoft's end. A guess of our engineers is that it might be related to a location-based restrictions. At this point, from Plesk's end we have an initiative to update the msgraph-sdk-php library version. However, as I previously pointed out, that requires significant rework and it has no guarantee it will solve the issue. The ETA for it is Plesk 18.0.70 (which is not set in stone). I would like to appeal once again to everyone who is experiencing the issue to also report it on Microsoft end, so it can be paid more attention. The more information we have, the easier will be for our team to address it.

Is there a particular support at MS to report the issue & so that we are all coming from the same page how should it be titled/constructed?