Resolved Roundcube - Oops... something went wrong

[Piekielko]

Server operating system version

Debian 11.5

Plesk version and microupdate number

18.0.48

After a fresh install of Plesk on Debian 11 and Mariadb 10.6 upgrade I'm having trouble getting Roundcube to work.

At first, Roundcube was not visible in the panel Plesk at all, even though it was installed. After reinstalling the Roundube mail client, it appeared in the panel, but a new problem arose - no fcgid. I added the apache module, but now I have this message:

Oops... something went wrong!​

An internal error has occurred. Your request cannot be processed at this time.

For administrators: Please check the application and/or server error logs for more information.

 

[zwankie]

I also suddenly have a problem when trying to access webmail.domain.com as it gives

Oops... something went wrong!​

An internal error has occurred. Your request cannot be processed at this time.

I've not been able to troubleshoot it yet but working on it.

 

[zwankie]

What do you see in /var/log/plesk-roundcube/errors ?
I found a config line error that I fixed and now ok.

 

[mariodieck]

What do you see in /var/log/plesk-roundcube/errors ?
I found a config line error that I fixed and now ok.

I have the following error in the log

[20-Aug-2023 12:53:44 +0000]: <0252rjkv> DB Error: SQLSTATE[HY000] [1049] Unknown database 'roundcubemail' in /usr/share/psa-roundcube/program/lib/Roundcube/rcube_db.php on line 200 (GET /)

 

[Peter Debik]

@mariodieck Do you use Plesk Premium EMail?

 

[mariodieck]

no I don't use that

 

[Peter Debik]

@mariodieck I suggest to deinstall Roundcube through Plesk installer. That can be done either through the graphical user interface or through the command line interface. Afterwards, install it again.

 

[mariodieck]

I have now uninstalled and reinstalled Roundcube, the error is gone now.

Thanks