Issue This error email comes every day at 7:30am

[JtRGaMeR]

Cron Daemon .plesk.page>​

/etc/cron.daily/drweb-update:
ERROR: Dr.Web Updater: failed to download files !
run-parts: /etc/cron.daily/drweb-update exited with return code 108

How can i fix it?

 

[Bitpalast]

Really daily? Or only sometimes or recently for very few days in a row? Sometimes the update servers are overloaded or temporarily unavailable for other reasons. The error disappears on future attempts.

You can also check if updates.drweb.com can be reached from your server (from the console).

Have you tried a manual update?
# cd /opt/drweb
# ./update.pl

 

[JtRGaMeR]

You can also check if updates.drweb.com can be reached from your server (from the console).

Hello. What is the command for that?

 

[Bitpalast]

# ping updates.drweb.com
# wget updates.drweb.com

 

[JtRGaMeR]

# ping updates.drweb.com
# wget updates.drweb.com

with # ping updates.drweb.com
i have these result:


~# ping updates.drweb.com
PING secure.drweb.com (213.79.64.7) 56(84) bytes of data.
64 bytes from 213.79.64.7 (213.79.64.7): icmp_seq=1 ttl=54 time=42.3 ms
64 bytes from 213.79.64.7 (213.79.64.7): icmp_seq=2 ttl=54 time=42.3 ms
64 bytes from 213.79.64.7 (213.79.64.7): icmp_seq=3 ttl=54 time=42.3 ms
64 bytes from 213.79.64.7 (213.79.64.7): icmp_seq=4 ttl=54 time=42.2 ms
64 bytes from 213.79.64.7 (213.79.64.7): icmp_seq=5 ttl=54 time=42.4 ms
64 bytes from 213.79.64.7 (213.79.64.7): icmp_seq=6 ttl=54 time=42.3 ms
64 bytes from 213.79.64.7 (213.79.64.7): icmp_seq=7 ttl=54 time=42.3 ms
64 bytes from 213.79.64.7 (213.79.64.7): icmp_seq=8 ttl=54 time=42.2 ms
64 bytes from 213.79.64.7 (213.79.64.7): icmp_seq=9 ttl=54 time=42.3 ms
64 bytes from 213.79.64.7 (213.79.64.7): icmp_seq=10 ttl=54 time=42.3 ms
64 bytes from 213.79.64.7 (213.79.64.7): icmp_seq=11 ttl=54 time=42.4 ms
64 bytes from 213.79.64.7 (213.79.64.7): icmp_seq=12 ttl=54 time=42.3 ms
64 bytes from 213.79.64.7 (213.79.64.7): icmp_seq=13 ttl=54 time=42.4 ms
64 bytes from 213.79.64.7 (213.79.64.7): icmp_seq=14 ttl=54 time=42.3 ms
64 bytes from 213.79.64.7 (213.79.64.7): icmp_seq=15 ttl=54 time=42.3 ms
64 bytes from 213.79.64.7 (213.79.64.7): icmp_seq=16 ttl=54 time=42.3 ms
64 bytes from 213.79.64.7 (213.79.64.7): icmp_seq=17 ttl=54 time=42.3 ms
64 bytes from 213.79.64.7 (213.79.64.7): icmp_seq=18 ttl=54 time=42.4 ms
64 bytes from 213.79.64.7 (213.79.64.7): icmp_seq=19 ttl=54 time=42.3 ms
64 bytes from 213.79.64.7 (213.79.64.7): icmp_seq=20 ttl=54 time=42.2 ms
^C
--- secure.drweb.com ping statistics ---
20 packets transmitted, 20 received, 0% packet loss, time 73ms
rtt min/avg/max/mdev = 42.223/42.303/42.429/0.082 ms

and with # wget updates.drweb.com
i have these result:

wget updates.drweb.com
--2020-12-18 13:11:59-- Dr.Web Antivirus Virus Bases Update Lookup
Resolving updates.drweb.com (updates.drweb.com)... 213.79.64.12, 213.79.64.7
Connecting to updates.drweb.com (updates.drweb.com)|213.79.64.12|:80... connected.
HTTP request sent, awaiting response... 301 Moved Permanently
Location: Dr.Web Antivirus Virus Bases Update Lookup [following]
--2020-12-18 13:12:00-- Dr.Web Antivirus Virus Bases Update Lookup
Connecting to updates.drweb.com (updates.drweb.com)|213.79.64.12|:443... connected.
HTTP request sent, awaiting response... 200 OK
Length: unspecified [text/html]
Saving to: ‘index.html.1’

index.html.1 [ <=> ] 271.95K 746KB/s in 0.4s

2020-12-18 13:12:02 (746 KB/s) - ‘index.html.1’ saved [278478]

 

[Bitpalast]

So everything seems to work fine. Have you tried to manually update DrWeb?

# cd /opt/drweb
# ./update.pl

 

[JtRGaMeR]

I get this:

root@************:~# cd /opt/drweb
root@************:/opt/drweb# ./update.pl
ERROR: Dr.Web Updater: failed to download files !

 

[Bitpalast]

Strange issue.

When you run a few checks on the library files for the version of DrWeb what's the output?

# rpm -qf /var/drweb/bases/update.drl
Expected output:
drweb-bases-6.0.2.4-1302271534pleskel5.noarch

# rpm -qi drweb-bases | grep Vendor
Expected output:
Vendor : Doctor Web, Ltd.

# rpm -qi drweb-bases | grep Packager
Expected output:
Packager : Boris Savelev <[email protected]>, Dmitry Samoylov <[email protected]>

 

[JtRGaMeR]

Strange issue.

When you run a few checks on the library files for the version of DrWeb what's the output?

# rpm -qf /var/drweb/bases/update.drl
Expected output:
drweb-bases-6.0.2.4-1302271534pleskel5.noarch

# rpm -qi drweb-bases | grep Vendor
Expected output:
Vendor : Doctor Web, Ltd.

# rpm -qi drweb-bases | grep Packager
Expected output:
Packager : Boris Savelev <[email protected]>, Dmitry Samoylov <[email protected]>

i get

-bash: rpm: command not found

for all 3 of them

 

[JtRGaMeR]

I have to enable the plesk antivirus to working these command? Because now its disabled

 

[Bitpalast]

You are probably on Debian or Ubuntu. I don't have a suitable test system here for that, so I cannot give you the exact matching commands to check the packages there.

I've seen that similar DrWeb issues were discussed before, but there was no real solution but to contact DrWeb support. If the sources are accessible as shown in the tests above, the updated should not have any issues with them either unless it is outdated. Some users have reported that deinstalling and reinstalling Plesk antivirus solved the issue for them.

 

[JtRGaMeR]

I m on Debian yes

 

[Bitpalast]

Please check out this article:

Plesk Premium Antivirus cannot update: failed to download files

Applicable to: Plesk Onyx 17.8 for Linux Plesk for Linux Symptoms Plesk Premium Antivirus cannot update nor during a scheduled update, nor manually with the following error: # /opt/drweb/updat...

support.plesk.com

 

[JtRGaMeR]

Please check out this article:

Plesk Premium Antivirus cannot update: failed to download files

Applicable to: Plesk Onyx 17.8 for Linux Plesk for Linux Symptoms Plesk Premium Antivirus cannot update nor during a scheduled update, nor manually with the following error: # /opt/drweb/updat...

support.plesk.com

ok i did what the article says and now these commands :

"
# cd /opt/drweb
# ./update.pl
"
works , i got no error

but on these commands

"
# rpm -qf /var/drweb/bases/update.drl
Expected output:
drweb-bases-6.0.2.4-1302271534pleskel5.noarch

# rpm -qi drweb-bases | grep Vendor
Expected output:
Vendor : Doctor Web, Ltd.

# rpm -qi drweb-bases | grep Packager
Expected output:
Packager : Boris Savelev <[email protected]>, Dmitry Samoylov <[email protected]>
"
i still have "-bash: rpm: command not found" error

 

[Bitpalast]

Great, your issue is solved.

The rpm commands fail, because they are for reference Linux like RHEL, CentOS. Debian uses a different, proprietary installer and not the rpm package manager. No need to continue testing here, because DrWeb will be updated correctly now.