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Resolved Unable to obtain the latest version of Parallels Products Installer

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by metalalisa, Jul 6, 2011.

  1. metalalisa

    metalalisa Basic Pleskian

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    Hi, Igor!

    SuSE 11.3
    Parallels Plesk 10.2

    When I open "Tools & Utilities" -> "Updates"
    it prints me message:

    Unable to obtain the latest version of Parallels Products Installer: The required version '3.10.0' was not found on the server. This could happen because of configuration error at the download site. Failed to download the package http://autoinstall.plesk.com/Parallels_Installer/parallels_installer_SuSE_11.3_x86_64.md5sum: The requested URL returned error: 404

    What does it means? The same if I run CLI autoinstaller
     
  2. liltechdude

    liltechdude Guest

    0
     
    I'm having the same issue. Trying to update my 10.2 installation running on RHEL 5.

    Here's the error message:
    Unable to obtain the latest version of Parallels Products Installer: The required version '3.10.0' was not found on the server. This could happen because of configuration error at the download site. Failed to download the package http://autoinstall.plesk.com/Parallels_Installer/parallels_installer_RedHat_el5.6_x86_64.md5sum: The requested URL returned error: 404

    Took a look at the said http directory and no such 'Parallels_Installer' directory exists.
     
  3. Andrew1PCS

    Andrew1PCS Guest

    0
     
    Same here - just registered to see if anyone else was having this problem too.

    Just upgraded today and having the following error message:

    Unable to obtain the latest version of Parallels Products Installer: The required version '3.10.0' was not found on the server. This could happen because of configuration error at the download site. Failed to download the package http://autoinstall.plesk.com/Parallels_Installer/parallels_installer_CentOS_5.3_x86_64.md5sum: The requested URL returned error: 404

    Hopefully this is just a temporary issue with Parallels' web server?

    [edit] Parallels Plesk Panel v10.0.0_build108101004.13 os_CentOS 5 [/edit]
     
    Last edited by a moderator: Jul 6, 2011
  4. weelk

    weelk Basic Pleskian

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    The same problem here. When trying to update I get:

    "Unable to obtain the latest version of Parallels Products Installer: The required version '3.10.0' was not found on the server. This could happen because of configuration error at the download site. Failed to download the package http://autoinstall.plesk.com/Parallels_Installer/parallels_installer_Ubuntu_10.04_x86_64.md5sum: The requested URL returned error: 404"

    Version: Parallels Plesk Panel v10.2.0_build1011110331.11 os_Ubuntu 10.04
     
  5. clops

    clops Basic Pleskian

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    Same error here, need some sort of solution please!!!!
     
  6. clops

    clops Basic Pleskian

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  7. metalalisa

    metalalisa Basic Pleskian

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    Solution is waiting for Igor
     
  8. Sergey L

    Sergey L Golden Pleskian Staff Member

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    Gentlemen, it is very unfortunate, but incomplete upload has become available to you. We are fixing it now.

    Regards
     
  9. clops

    clops Basic Pleskian

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    Now the updater runs, yet after completing with some errors I have ended up with a blank screen of death ... i.e. nothing, empty HTML page. Whereabouts can I get a glimpse of the errors that cause this?
     
  10. Sergey L

    Sergey L Golden Pleskian Staff Member

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    Hello, until the incomplete upload issue is fixed, we are disabling 10.3 availability.

    This is not a problem of Plesk software, it is a malfunction in the repository caused premature availability of 10.3 before full upload. Sorry for inconvenience.
     
  11. clops

    clops Basic Pleskian

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    Thanks for the answer, but how do I get a working system back?
     
  12. Sergey L

    Sergey L Golden Pleskian Staff Member

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    The problem has been fixed and we performed successful installations and upgrades.

    If you have got the upgrade ruined while the problem persisted, just call upgrade again. If UI isn't responding, call upgrade again via command-line interface. We'll post precise instruction soon.
     
  13. Kirill K

    Kirill K Regular Pleskian

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    For linux OSs you can use next command:
    /usr/local/psa/admin/sbin/autoinstaller
    For Windows:
    C:\Program Files (x86)\Parallels\Plesk\admin\bin\ai.exe
     
  14. micxz

    micxz Guest

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    Getting same issues:

    "Unable to obtain the latest version of Parallels Products Installer: The required version '3.10.0' was not found on the server. This could happen because of configuration error at the download site. Version is not specified. Error in Version.cpp, line 91. "

    Source: "Official Parallels Updates server"

    On: Parallels Plesk Panel v10.2.0_build1011110331.11 os_CentOS 5
     
    Last edited by a moderator: Jul 29, 2011
  15. BernardD

    BernardD Guest

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    Hi,

    When trying to update Plesk 10.2 to 10.3 I get

    ERROR: The required version '3.10.0' was not found on the server.
    This could happen because of configuration error at the download site.
    The MD5 checksum of the /var/cache/parallels_installer/parallels_installer_CentOS_5.5_x86_64 file does not match the value specified in the configuration file.

    Can you help me ?

    Regards.
     
  16. juandelmoralito

    juandelmoralito New Pleskian

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    Same problem than BernardD

    Hi,

    When trying to update Plesk 10.1 to 10.3 I get

    Unable to obtain the latest version of Parallels Products Installer: the required version '3.10.0' was not found on the server.
    This could happen because of configuration error at the download site.
    The MD5 checksum of the /var/cache/parallels_installer/parallels_installer_CentOS_5.5_x86_64 file does not match the value specified in the configuration file.
     
  17. vincenzot

    vincenzot Regular Pleskian

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    Did you have try to do

    And after that do again the install?
     
  18. juandelmoralito

    juandelmoralito New Pleskian

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    Same thing

    yum clean all, doesn't do anyting. This comes after downloading the new version of the installer
     
  19. DLopez

    DLopez New Pleskian

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    Hi, I'm getting right now the following error message :

    'Unable to obtain the latest version of Parallels Products Installer: The required version '3.10.1' was not found on the server. This could happen because of configuration error at the download site. The MD5 checksum of the /var/cache/parallels_installer/parallels_installer_CentOS_5_x86_64 file does not match the value specified in the configuration file.'

    I've tried running /usr/local/psa/admin/sbin/autoinstaller from shell and also tried running yum clean all with no results.

    Any other suggestions ?
     
  20. lapinhurlant

    lapinhurlant Guest

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    Again

    ERROR: The required version '3.10.1' was not found on the server.
    This could happen because of configuration error at the download site.
    The MD5 checksum of the /var/cache/parallels_installer/parallels_installer_CentOS_5_x86_64 file does not match the value specified in the configuration file.
     
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