Resolved Unable to obtain the latest version of Parallels Products Installer

[metalalisa]

Hi, Igor!

SuSE 11.3
Parallels Plesk 10.2

When I open "Tools & Utilities" -> "Updates"
it prints me message:

Unable to obtain the latest version of Parallels Products Installer: The required version '3.10.0' was not found on the server. This could happen because of configuration error at the download site. Failed to download the package http://autoinstall.plesk.com/Parallels_Installer/parallels_installer_SuSE_11.3_x86_64.md5sum: The requested URL returned error: 404

What does it means? The same if I run CLI autoinstaller

 

[liltechdude]

I'm having the same issue. Trying to update my 10.2 installation running on RHEL 5.

Here's the error message:
Unable to obtain the latest version of Parallels Products Installer: The required version '3.10.0' was not found on the server. This could happen because of configuration error at the download site. Failed to download the package http://autoinstall.plesk.com/Parallels_Installer/parallels_installer_RedHat_el5.6_x86_64.md5sum: The requested URL returned error: 404

Took a look at the said http directory and no such 'Parallels_Installer' directory exists.

 

[Andrew1PCS]

Same here - just registered to see if anyone else was having this problem too.

Just upgraded today and having the following error message:

Unable to obtain the latest version of Parallels Products Installer: The required version '3.10.0' was not found on the server. This could happen because of configuration error at the download site. Failed to download the package http://autoinstall.plesk.com/Parallels_Installer/parallels_installer_CentOS_5.3_x86_64.md5sum: The requested URL returned error: 404

Hopefully this is just a temporary issue with Parallels' web server?

[edit] Parallels Plesk Panel v10.0.0_build108101004.13 os_CentOS 5 [/edit]

 

[weelk]

The same problem here. When trying to update I get:

"Unable to obtain the latest version of Parallels Products Installer: The required version '3.10.0' was not found on the server. This could happen because of configuration error at the download site. Failed to download the package http://autoinstall.plesk.com/Parallels_Installer/parallels_installer_Ubuntu_10.04_x86_64.md5sum: The requested URL returned error: 404"

Version: Parallels Plesk Panel v10.2.0_build1011110331.11 os_Ubuntu 10.04

 

[clops]

Same error here, need some sort of solution please!!!!

 

[clops]

Unable to obtain the latest version of Parallels Products Installer: The required version '3.10.0' was not found on the server. This could happen because of configuration error at the download site. Failed to download the package http://autoinstall.plesk.com/Parallels_Installer/parallels_installer_Debian_6.0.2_x86_64.md5sum: The requested URL returned error: 404

HELP PLEASE!

 

[metalalisa]

Solution is waiting for Igor

 

[Sergey L]

Gentlemen, it is very unfortunate, but incomplete upload has become available to you. We are fixing it now.

Regards

 

[clops]

Now the updater runs, yet after completing with some errors I have ended up with a blank screen of death ... i.e. nothing, empty HTML page. Whereabouts can I get a glimpse of the errors that cause this?

 

[Sergey L]

Hello, until the incomplete upload issue is fixed, we are disabling 10.3 availability.

This is not a problem of Plesk software, it is a malfunction in the repository caused premature availability of 10.3 before full upload. Sorry for inconvenience.

 

[clops]

Thanks for the answer, but how do I get a working system back?

 

[Sergey L]

The problem has been fixed and we performed successful installations and upgrades.

If you have got the upgrade ruined while the problem persisted, just call upgrade again. If UI isn't responding, call upgrade again via command-line interface. We'll post precise instruction soon.

 

[Kirill K]

For linux OSs you can use next command:
/usr/local/psa/admin/sbin/autoinstaller
For Windows:
C:\Program Files (x86)\Parallels\Plesk\admin\bin\ai.exe

 

[micxz]

Getting same issues:

"Unable to obtain the latest version of Parallels Products Installer: The required version '3.10.0' was not found on the server. This could happen because of configuration error at the download site. Version is not specified. Error in Version.cpp, line 91. "

Source: "Official Parallels Updates server"

On: Parallels Plesk Panel v10.2.0_build1011110331.11 os_CentOS 5

 

[BernardD]

Hi,

When trying to update Plesk 10.2 to 10.3 I get

ERROR: The required version '3.10.0' was not found on the server.
This could happen because of configuration error at the download site.
The MD5 checksum of the /var/cache/parallels_installer/parallels_installer_CentOS_5.5_x86_64 file does not match the value specified in the configuration file.

Can you help me ?

Regards.

 

[juandelmoralito]

Same problem than BernardD

Hi,

When trying to update Plesk 10.1 to 10.3 I get

Unable to obtain the latest version of Parallels Products Installer: the required version '3.10.0' was not found on the server.
This could happen because of configuration error at the download site.
The MD5 checksum of the /var/cache/parallels_installer/parallels_installer_CentOS_5.5_x86_64 file does not match the value specified in the configuration file.

 

[vincenzot]

Did you have try to do

yum clean all

And after that do again the install?

 

[juandelmoralito]

Same thing

yum clean all, doesn't do anyting. This comes after downloading the new version of the installer

 

[DLopez]

Hi, I'm getting right now the following error message :

'Unable to obtain the latest version of Parallels Products Installer: The required version '3.10.1' was not found on the server. This could happen because of configuration error at the download site. The MD5 checksum of the /var/cache/parallels_installer/parallels_installer_CentOS_5_x86_64 file does not match the value specified in the configuration file.'

I've tried running /usr/local/psa/admin/sbin/autoinstaller from shell and also tried running yum clean all with no results.

Any other suggestions ?

 

[lapinhurlant]

Again

ERROR: The required version '3.10.1' was not found on the server.
This could happen because of configuration error at the download site.
The MD5 checksum of the /var/cache/parallels_installer/parallels_installer_CentOS_5_x86_64 file does not match the value specified in the configuration file.