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Unable to restore backup.

Discussion in 'Plesk 9.x for Windows Issue, Fixes, How-To' started by DuarteN, Jun 25, 2010.

  1. DuarteN

    DuarteN Guest

    Hi, I'm new at this, I was FORCED to change from plesk 7 to plesk 9 by the company that hosts my domain. And then, after being forcer to do it, they don't help doing the migration.
    So, I'm trying do it on my own.
    I did this:
    %plesk_bin%\pre9-backup-convert.exe --source=c:\backupfile --destination=c:\

    Apparently did not report errors, created some XML files.
    In your article http://kb.odin.com/en/5817 it says:

    "The converted backup is placed to Plesk backup repository and becomes available for restoration in Plesk, Home, Backup Manager."

    I went there and nothing is there. I've tried the xml files but reports errors like this one:

    Error: pmm-ras error (Error code = 1):
    == STDOUT ====================
    Archiver error: unable to extract files from C:/Parallels/Plesk/tmp/php5.tmp

    == STDERR ====================


    Now what? If it created some backup file, where is it? It's not in c:\ how do I restore it now?
    I've found some folders from my old domain, probably created by the convert, but inside there are only XML and ZIP files.
    Last edited by a moderator: Jun 25, 2010