Update 15.5.30 Fail

[ChrisMonder]

Hi, can anyone help me please, as I guess the main error is the Drweb, I tried to find the solution in other forums/google but no lucky.

I tried the fix for the error version of DB as Plesk says, but got this:

mysqldump -uadmin -p`cat /etc/psa/.psa.shadow` -f --databases mysql horde psa apsc sitebuilder5 roundcube > ~/save.sql
-- Warning: Skipping the data of table mysql.event. Specify the --events option explicitly.
mysqldump: Got error: 1049: Unknown database 'roundcube' when selecting the database


thanks in advance!

>>


Execution failed.
Command: autoinstaller
Arguments: Array
(
[0] => --select-product-id
[1] => plesk
[2] => --select-release-current
[3] => --upgrade-installed-components
[4] => --include-components-from-class
[5] => vendor=parallels
[6] => --include-components-from-class
[7] => patched
)

Details: Doing restart of Plesk Installer...
File downloading products.inf3: 71%..100% was finished.
File downloading plesk.inf3: 12%..22%..33%..40%..50%..66%..73%..80%..95%..100% was finished.
File downloading ppsmbe.inf3: 49%..100% was finished.
File downloading sitebuilder.inf3: 10%..61%..100% was finished.
File downloading sso.inf3: 10%..64%..100% was finished.
File downloading setemplates.inf3: 19%..100% was finished.
File downloading pp-sitebuilder.inf3: 12%..27%..43%..51%..74%..91%..100% was finished.
File downloading billing.inf3: 12%..32%..43%..65%..77%..90%..100% was finished.
File downloading mysql.inf3: 17%..100% was finished.
File downloading apache.inf3: 35%..100% was finished.
File downloading nginx.inf3: 26%..53%..100% was finished.
File downloading php70.inf3: 43%..100% was finished.
File downloading php56.inf3: 32%..100% was finished.
File downloading php55.inf3: 32%..100% was finished.
File downloading php54.inf3: 32%..100% was finished.
File downloading php53.inf3: 32%..100% was finished.
File downloading php52.inf3: 32%..100% was finished.
File downloading pmm.inf3: 32%..100% was finished.
Checking for installed packages...
File downloading PSA_12.5.30/plesk-12.5.30-cos6-x86_64.inf3: 17%..38%..47%..50%..75%..85%..97%..100% was finished.
Downloading extension catalog feed...
File downloading PSA_12.5.30/plesk-patches-12.5.30-cos6-x86_64.inf3: 14%..20%..31%..42%..51%..60%..71%..85%..92%..100% was finished.
File downloading SITEBUILDER_12.5.29/sitebuilder-12.5.29-rhall-all.inf3: 24%..100% was finished.
File downloading BILLING_12.5.29/billing-12.5.29-rhall-all.inf3: 73%..100% was finished.
File downloading NGINX_1.9.4/nginx-1.9.4-cos6-x86_64.inf3: 72%..100% was finished.
File downloading PHP_7.0.4/php70-7.0.4-cos6-x86_64.inf3: 14%..90%..100% was finished.
File downloading PHP_5.6.19/php56-5.6.19-cos6-x86_64.inf3: 13%..79%..100% was finished.
File downloading PHP_5.5.33/php55-5.5.33-cos6-x86_64.inf3: 13%..79%..100% was finished.
File downloading PHP_5.4.45/php54-5.4.45-cos6-x86_64.inf3: 13%..79%..100% was finished.
File downloading PHP_5.3.29/php53-5.3.29-cos6-x86_64.inf3: 13%..79%..100% was finished.
File downloading PHP_5.2.17/php52-5.2.17-cos6-x86_64.inf3: 13%..81%..100% was finished.
File downloading PMM_0.1.10/pmm-0.1.10-cos6-x86_64.inf3: 33%..100% was finished.
gpg-pubkey-c105b9de-xxxxxxx gpg(CentOS-6 Key (CentOS 6 Official Signing Key) <[email protected]>)
gpg-pubkey-00f97f56-xxxxxxx gpg(Remi Collet <[email protected]>)
gpg-pubkey-0608b895-xxxxxx gpg(EPEL (6) <[email protected]>)
gpg-pubkey-548c16bf-xxxxxx gpg(New Relic <[email protected]>)
gpg-pubkey-914bdf7e-xxxxxxx gpg(Plesk Team <[email protected]>)
gpg-pubkey-7fac5991-xxxxxxx gpg(Google, Inc. Linux Package Signing Key <[email protected]>)
gpg-pubkey-8caccbf8-xxxxxxx gpg(CloudFlare Software Packaging <[email protected]>)
chcon: failed to change context of `/usr/local/psa/bin/yum_install' to `system_ubject_r:rpm_exec_t:s0': Operation not supported
Loaded plugins: fastestmirror


Detecting installed product components.
Gathering information about installed license key...
Launching component checkers...
File downloading PSA_12.5.30/examiners/panel_preupgrade_checker.php: 10%..22%..30%..45%..52%..62%..72%..82%..93%..100% was finished.
File downloading PSA_12.5.30/examiners/php_launcher.sh: 100% was finished.
Loaded plugins: fastestmirror
Loading mirror speeds from cached hostfile
* epel: mirror.steadfast.net
+ psa-locale-base-en-US
+ plesk-wp-cli

Following amount of diskpace required in directories:
/usr/local: 3300.00 Mb.
Total required: 3300.00 Mb, available 544.00 Mb.
You need to free up 2756.00 Mb.

Installing packages
Changing shell for popuser.
Shell not changed.
Changing shell for mhandlers-user.
Shell not changed.
is running
Stopping sw_engine service... done
**** Product prep-install started.

===> Checking for previous installation ... found.
Create user 'psaadm' and group 'psaadm'
Checking for the group 'psaadm'...
Group 'psaadm' already exists

Checking for the user 'psaadm'...
User 'psaadm' already exists

Create group swkey-data
Checking for the group 'swkey-data'...
Group 'swkey-data' already exists

Checking for the group 'swkey-data'...
Trying to add supplementary group 'swkey-data' for user 'psaadm'... already there
Create Mail accounts
Checking for the group 'popuser'...
Group 'popuser' already exists

Checking for the user 'popuser'...
User 'popuser' already exists

Checking for the user 'mhandlers-user'...
User 'mhandlers-user' already exists

Trying to got legacy variables... done
config updated
===> Updated /etc/psa/psa.conf
Trying to save legacy variables... done
Trying to resolve hostname 'svr.adsgeeks.com' and validate its IP address... done


===> Checking for the necessary system accounts
Checking for the system groups and users necessary for admin server...
Checking for the group 'psaadm'...
Group 'psaadm' already exists

Checking for the user 'psaadm'...
User 'psaadm' already exists

Checking for the group 'psaserv'...
Group 'psaserv' already exists

Checking for the group 'psaserv'...
Trying to add supplementary group 'psaserv' for user 'psaadm'... already there
Checking for the group 'psacln'...
Group 'psacln' already exists

Checking that /usr/local/psa/bin/chrootsh registered as login shell...
/usr/local/psa/bin/chrootsh already registered as a login shell


===> Performing safe prep-install database actions


===> Upgrading database

Trying to start service mysqld... mysqld (pid 15143) is running...
done
Trying to establish test connection... connected
done
Trying to find psa database... version is 012000018
DATABASE ERROR!!!
Previous product version is 12.5.30, but previous database
version is 012000018. In most of cases it is result of
previous upgrade try failure. Please, restore previous version
from backup, and try again or contact technical support.

ERROR while trying to check database version
Check the error reason(see log file: /var/log/plesk/install/plesk_12.5.30_installation.log), fix and try again

Stopping sw-cp-serverd: [ OK ]
Starting sw_engine service... done
Starting sw_cp_server service... done
Starting mysql service... already started
Starting named service... already started
Starting mailer service... already started
Starting spamfilter service... already started
Starting tomcat service... unused
Starting apache service... already started
Starting superserver service... already started
Starting sw_engine service... already started
Starting drweb service... already started
***** problem report *****
ERROR while trying to check database version
Check the error reason(see log file: /var/log/plesk/install/plesk_12.5.30_installation.log), fix and try again

ERROR: An error occurred during performing of installation PREP actions (see log for details). Installation was rolled back.
Warning! Not all packages were installed.
Please check if your system services are operable.
Please resolve this issue and try installing the packages again.
If you cannot resolve the issue on your own, contact product technical support for assistance.

 

[IgorG]

Trying to find psa database... version is 012000018
DATABASE ERROR!!!
Previous product version is 12.5.30, but previous database
version is 012000018. In most of cases it is result of
previous upgrade try failure. Please, restore previous version
from backup, and try again or contact technical support.

Try to apply solution from KB article https://kb.plesk.com/en/124787

 

[ChrisMonder]

Hi Igor,

I already tried it, but I got this:

mysqldump -uadmin -p`cat /etc/psa/.psa.shadow` -f --databases mysql horde psa apsc sitebuilder5 roundcube > ~/save.sql
-- Warning: Skipping the data of table mysql.event. Specify the --events option explicitly.
mysqldump: Got error: 1049: Unknown database 'roundcube' when selecting the database

 

[IgorG]

Unknown database 'roundcube' when selecting the database

This mean that you have no 'roundcube' database. Just exclude it from command:

mysqldump -uadmin -p`cat /etc/psa/.psa.shadow` -f --databases mysql horde psa apsc sitebuilder5 > ~/save.sql

 

[ChrisMonder]

I tried, but i got this:

mysqldump -uadmin -p`cat /etc/psa/.psa.shadow` -f --databases mysql horde psa apsc sitebuilder5 > ~/save.sql
-- Warning: Skipping the data of table mysql.event. Specify the --events option explicitly.
>

 

[IgorG]

I tried, but i got this:

mysqldump -uadmin -p`cat /etc/psa/.psa.shadow` -f --databases mysql horde psa apsc sitebuilder5 > ~/save.sql
-- Warning: Skipping the data of table mysql.event. Specify the --events option explicitly.
>

It is not error but warning. You can ignore it, backup (dump) of databases has been created as /root/save.sql
Perform next steps or hire experienced Linux administrator.

 

[ChrisMonder]

Where I can find a Plesk specialist for this? I can do myslef, but the server and info in it, is very important, so I preffer to use an expert, can you tell me please.

 

[IgorG]

What about contacting Plesk Support Team - https://cscontact.plesk.com/form/32/?Product=Plesk