Question Upgrade 17.8 of this morning failed with "ERROR: The product 'plesk' is not installed yet."

[mr-wolf]

CentOS Linux 7.4.1708
Plesk Onyx v17.8.6_build1708170929.19 os_CentOS 7



Execution failed.
Command: autoinstaller
Arguments: Array
(
[0] => --select-product-id
[1] => plesk
[2] => --select-release-current
[3] => --upgrade-installed-components
)

Details: Downloading file products.inf3: 0%
Downloading file products.inf3: 100% was finished.
Downloading file plesk.inf3: 0%
Downloading file plesk.inf3: 100% was finished.
Downloading file ppsmbe.inf3: 0%
Downloading file ppsmbe.inf3: 100% was finished.
Downloading file sitebuilder.inf3: 0%
Downloading file sitebuilder.inf3: 100% was finished.
Downloading file sso.inf3: 0%
Downloading file sso.inf3: 100% was finished.
Downloading file setemplates.inf3: 0%
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Downloading file pp-sitebuilder.inf3: 0%
Downloading file pp-sitebuilder.inf3: 100% was finished.
Downloading file billing.inf3: 0%
Downloading file billing.inf3: 100% was finished.
Downloading file mysql.inf3: 0%
Downloading file mysql.inf3: 100% was finished.
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Downloading file apache.inf3: 100% was finished.
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Downloading file nginx.inf3: 100% was finished.
Downloading file php72.inf3: 0%
Downloading file php72.inf3: 100% was finished.
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Downloading file php54.inf3: 100% was finished.
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Downloading file php53.inf3: 100% was finished.
Downloading file php52.inf3: 0%
Downloading file php52.inf3: 100% was finished.
Downloading file pmm.inf3: 0%
Downloading file pmm.inf3: 100% was finished.
Checking for installed packages...

ERROR: The product 'plesk' is not installed yet.

 

[IgorG]

Try to fix it with

# yum clean all
# yum update

Then run Plesk installer again.

 

[mr-wolf]

Yum could indeed install some stuff.
But when I go to "Updates and Upgrades" I'm getting this.
Maybe that was the case before as well. I did not check that page.

It seems to think that Plesk is not installed.

I only exececuted the 2 commands you said.
I didn't dare to run "plesk installer --console" as it explicitly states that it should only be run on new installs. But maybe I should run that anyhow.

I will wait your further instructions. Plesk seems to be working fine now. But it of course has not tried to upgrade.
A "plesk repair all -v -y" ??

 

[IgorG]

What about

# plesk installer --select-release-current --reinstall-patch --upgrade-installed-components

BTW, Here a simple server reboot has helped - Resolved - There are no products for your operating system from the selected source.

 

[mr-wolf]

I did a reboot after the yum thing...
The manual "plesk installer" is also complaining...

# plesk installer --select-release-current --reinstall-patch --upgrade-installed-components
Downloading file products.inf3: 0%
Downloading file products.inf3: 100% was finished.
Downloading file plesk.inf3: 0%
Downloading file plesk.inf3: 100% was finished.
Downloading file ppsmbe.inf3: 0%
Downloading file ppsmbe.inf3: 100% was finished.
Downloading file sitebuilder.inf3: 0%
Downloading file sitebuilder.inf3: 100% was finished.
Downloading file sso.inf3: 0%
Downloading file sso.inf3: 100% was finished.
Downloading file setemplates.inf3: 0%
Downloading file setemplates.inf3: 100% was finished.
Downloading file pp-sitebuilder.inf3: 0%
Downloading file pp-sitebuilder.inf3: 100% was finished.
Downloading file billing.inf3: 0%
Downloading file billing.inf3: 100% was finished.
Downloading file mysql.inf3: 0%
Downloading file mysql.inf3: 100% was finished.
Downloading file apache.inf3: 0%
Downloading file apache.inf3: 100% was finished.
Downloading file nginx.inf3: 0%
Downloading file nginx.inf3: 100% was finished.
Downloading file php72.inf3: 0%
Downloading file php72.inf3: 100% was finished.
Downloading file php71.inf3: 0%
Downloading file php71.inf3: 100% was finished.
Downloading file php70.inf3: 0%
Downloading file php70.inf3: 100% was finished.
Downloading file php56.inf3: 0%
Downloading file php56.inf3: 100% was finished.
Downloading file php55.inf3: 0%
Downloading file php55.inf3: 100% was finished.
Downloading file php54.inf3: 0%
Downloading file php54.inf3: 100% was finished.
Downloading file php53.inf3: 0%
Downloading file php53.inf3: 100% was finished.
Downloading file php52.inf3: 0%
Downloading file php52.inf3: 100% was finished.
Downloading file pmm.inf3: 0%
Downloading file pmm.inf3: 100% was finished.
Checking for installed packages...

ERROR: The product 'plesk' is not installed yet.

exit status 1

The yum update wasn't running clean either.
Something with epel

(6/15): epel/x86_64/group_gz                               | 266 kB  00:00:00
epel/x86_64/primary_db         FAILED
http://ftp.nluug.nl/pub/os/Linux/distr/fedora-epel/7/x86_64/repodata/0ac06b84958b4d761730856881665a344d4338e714b7b949306afe709884651d-primary.sqlite.bz2: [Errno 14] HTTP Error 404 - Not Found
Trying other mirror.
To address this issue please refer to the below knowledge base article

https://access.redhat.com/articles/1320623

If above article doesn't help to resolve this issue please create a bug on https://bugs.centos.org/

That file did not exist on that page.

I solved that by removing it and installing it anew

yum remove epel-release
rm -rf /var/lib/rpm/__db*
yum clean all
yum update
yum install epel-release
yum update

I did a reboot afterwards, but the plesk installer is still giving me the same....
That server is only doing DNS so I can afford a reboot.
It wouldn't be the same with my other servers. This is my only Plesk 17.8 machine (others are 17.5.3)

 

[IgorG]

It would be more correctly:

# rm -f /var/lib/rpm/__*
# rpm --rebuilddb
# yum clean all
# yum update
# plesk installer --select-release-current --reinstall-patch --upgrade-installed-components

 

[mr-wolf]

Hi @IgorG

That didn't work either....
epel repo problem comes back all the time.
Do you think it's related???

[root@ns6 ~]# rm -f /var/lib/rpm/__*
[root@ns6 ~]# yum clean all
Loaded plugins: fastestmirror, langpacks
Cleaning repos: PLESK_17_8_6-extras PLESK_17_PHP56 PLESK_17_PHP70 PLESK_17_PHP71
: base dgri-rpm-repo extras plesk-ext-docker plesk-migrator
: plesk-migrator-tp updates
Cleaning up everything
Maybe you want: rm -rf /var/cache/yum, to also free up space taken by orphaned data from disabled or removed repos
Cleaning up list of fastest mirrors
[root@ns6 ~]# rm -rf /var/cache/yum
[root@ns6 ~]# yum update
Loaded plugins: fastestmirror, langpacks
PLESK_17_8_6-extras | 2.9 kB 00:00:00
PLESK_17_PHP56 | 2.9 kB 00:00:00
PLESK_17_PHP70 | 2.9 kB 00:00:00
PLESK_17_PHP71 | 2.9 kB 00:00:00
base | 3.6 kB 00:00:00
dgri-rpm-repo | 3.3 kB 00:00:00
extras | 3.4 kB 00:00:00
plesk-ext-docker | 2.9 kB 00:00:00
plesk-migrator | 2.9 kB 00:00:00
plesk-migrator-tp | 2.9 kB 00:00:00
updates | 3.4 kB 00:00:00
(1/12): PLESK_17_PHP56/primary_db | 14 kB 00:00:00
(2/12): PLESK_17_8_6-extras/primary_db | 27 kB 00:00:00
(3/12): base/7/x86_64/group_gz | 156 kB 00:00:00
(4/12): PLESK_17_PHP71/primary_db | 14 kB 00:00:00
(5/12): PLESK_17_PHP70/primary_db | 14 kB 00:00:00
(6/12): plesk-migrator/primary_db | 6.3 kB 00:00:00
(7/12): plesk-migrator-tp/primary_db | 1.1 kB 00:00:00
(8/12): extras/7/x86_64/primary_db | 130 kB 00:00:00
(9/12): base/7/x86_64/primary_db | 5.7 MB 00:00:00
(10/12): plesk-ext-docker/primary_db | 34 kB 00:00:00
(11/12): updates/7/x86_64/primary_db | 3.8 MB 00:00:00
(12/12): dgri-rpm-repo/7/primary_db | 8.9 kB 00:00:00
Determining fastest mirrors
* base: mirrors.supportex.net
* extras: centos.mirror.triple-it.nl
* updates: nl.mirror.babylon.network
No packages marked for update
[root@ns6 ~]# yum install epel-release
Loaded plugins: fastestmirror, langpacks
Loading mirror speeds from cached hostfile
* base: mirrors.supportex.net
* extras: centos.mirror.triple-it.nl
* updates: nl.mirror.babylon.network
Resolving Dependencies
--> Running transaction check
---> Package epel-release.noarch 0:7-9 will be installed
--> Finished Dependency Resolution

Dependencies Resolved

==================================================================================
Package Arch Version Repository Size
==================================================================================
Installing:
epel-release noarch 7-9 extras 14 k

Transaction Summary
==================================================================================
Install 1 Package

Total download size: 14 k
Installed size: 24 k
Is this ok [y/d/N]: y
Downloading packages:
epel-release-7-9.noarch.rpm | 14 kB 00:00:00
Running transaction check
Running transaction test
Transaction test succeeded
Running transaction
Installing : epel-release-7-9.noarch 1/1
Verifying : epel-release-7-9.noarch 1/1

Installed:
epel-release.noarch 0:7-9

Complete!
[root@ns6 ~]# yum update
Loaded plugins: fastestmirror, langpacks
epel/x86_64/metalink | 26 kB 00:00:00
epel | 4.7 kB 00:00:00
epel/x86_64/updateinfo FAILED
http://mirror.1000mbps.com/epel/7/x...6454b2e5e455120e2fac2d4de6-updateinfo.xml.bz2: [Errno 14] HTTP Error 404 - Not Found
Trying other mirror.
To address this issue please refer to the below knowledge base article

[Errno 14] yum fails with HTTP/HTTPS Error 404 - Red Hat Customer Portal

If above article doesn't help to resolve this issue please create a bug on My View - CentOS Bug Tracker

(1/3): epel/x86_64/group_gz | 266 kB 00:00:00
(2/3): epel/x86_64/updateinfo | 851 kB 00:00:00
(3/3): epel/x86_64/primary_db | 6.1 MB 00:00:00
Loading mirror speeds from cached hostfile
* base: mirrors.supportex.net
* epel: nl.mirror.babylon.network
* extras: centos.mirror.triple-it.nl
* updates: nl.mirror.babylon.network
Resolving Dependencies
--> Running transaction check
---> Package epel-release.noarch 0:7-9 will be updated
---> Package epel-release.noarch 0:7-11 will be an update
--> Finished Dependency Resolution

Dependencies Resolved

==================================================================================
Package Arch Version Repository Size
==================================================================================
Updating:
epel-release noarch 7-11 epel 15 k

Transaction Summary
==================================================================================
Upgrade 1 Package

Total download size: 15 k
Is this ok [y/d/N]: y
Downloading packages:
Delta RPMs disabled because /usr/bin/applydeltarpm not installed.
epel-release-7-11.noarch.rpm | 15 kB 00:00:00
Running transaction check
Running transaction test
Transaction test succeeded
Running transaction
Updating : epel-release-7-11.noarch 1/2
Cleanup : epel-release-7-9.noarch 2/2
Verifying : epel-release-7-11.noarch 1/2
Verifying : epel-release-7-9.noarch 2/2

Updated:
epel-release.noarch 0:7-11

Complete!
[root@ns6 ~]# plesk installer --select-release-current --reinstall-patch --upgrade-installed-components
Downloading file products.inf3: 0%
Downloading file products.inf3: 100% was finished.
Downloading file plesk.inf3: 0%
Downloading file plesk.inf3: 100% was finished.
Downloading file ppsmbe.inf3: 0%
Downloading file ppsmbe.inf3: 100% was finished.
Downloading file sitebuilder.inf3: 0%
Downloading file sitebuilder.inf3: 100% was finished.
Downloading file sso.inf3: 0%
Downloading file sso.inf3: 100% was finished.
Downloading file setemplates.inf3: 0%
Downloading file setemplates.inf3: 100% was finished.
Downloading file pp-sitebuilder.inf3: 0%
Downloading file pp-sitebuilder.inf3: 100% was finished.
Downloading file billing.inf3: 0%
Downloading file billing.inf3: 100% was finished.
Downloading file mysql.inf3: 0%
Downloading file mysql.inf3: 100% was finished.
Downloading file apache.inf3: 0%
Downloading file apache.inf3: 100% was finished.
Downloading file nginx.inf3: 0%
Downloading file nginx.inf3: 100% was finished.
Downloading file php72.inf3: 0%
Downloading file php72.inf3: 100% was finished.
Downloading file php71.inf3: 0%
Downloading file php71.inf3: 100% was finished.
Downloading file php70.inf3: 0%
Downloading file php70.inf3: 100% was finished.
Downloading file php56.inf3: 0%
Downloading file php56.inf3: 100% was finished.
Downloading file php55.inf3: 0%
Downloading file php55.inf3: 100% was finished.
Downloading file php54.inf3: 0%
Downloading file php54.inf3: 100% was finished.
Downloading file php53.inf3: 0%
Downloading file php53.inf3: 100% was finished.
Downloading file php52.inf3: 0%
Downloading file php52.inf3: 100% was finished.
Downloading file pmm.inf3: 0%
Downloading file pmm.inf3: 100% was finished.
Checking for installed packages...

ERROR: The product 'plesk' is not installed yet.

exit status 1

 

[mr-wolf]

Just noticed I forgot rpm --rebuilddb

Redid it, but with same end result.
It still says no plesk installed.....

It seems to have fixed the epel issue though

 

[mr-wolf]

I have repeated the sequence another time, but the issue persists.
The command still persists that plesk is not installed (yet it is).

....
[root@ns6 ~]# rm -f /var/lib/rpm/__*
[root@ns6 ~]# rpm --rebuilddb
[root@ns6 ~]# yum clean all
Loaded plugins: fastestmirror, langpacks
Cleaning repos: PLESK_17_8_6-extras PLESK_17_PHP56 PLESK_17_PHP70 PLESK_17_PHP71 base dgri-rpm-repo epel
: extras plesk-ext-docker plesk-migrator plesk-migrator-tp updates
Cleaning up everything
Maybe you want: rm -rf /var/cache/yum, to also free up space taken by orphaned data from disabled or removed repos
Cleaning up list of fastest mirrors
[root@ns6 ~]# yum update
Loaded plugins: fastestmirror, langpacks
PLESK_17_8_6-extras | 2.9 kB 00:00:00
PLESK_17_PHP56 | 2.9 kB 00:00:00
PLESK_17_PHP70 | 2.9 kB 00:00:00
PLESK_17_PHP71 | 2.9 kB 00:00:00
base | 3.6 kB 00:00:00
dgri-rpm-repo | 3.3 kB 00:00:00
epel/x86_64/metalink | 27 kB 00:00:00
epel | 4.7 kB 00:00:00
extras | 3.4 kB 00:00:00
plesk-ext-docker | 2.9 kB 00:00:00
plesk-migrator | 2.9 kB 00:00:00
plesk-migrator-tp | 2.9 kB 00:00:00
updates | 3.4 kB 00:00:00
(1/15): PLESK_17_PHP70/primary_db | 14 kB 00:00:00
(2/15): PLESK_17_PHP56/primary_db | 14 kB 00:00:00
(3/15): PLESK_17_8_6-extras/primary_db | 27 kB 00:00:00
(4/15): PLESK_17_PHP71/primary_db | 14 kB 00:00:00
(5/15): base/7/x86_64/group_gz | 156 kB 00:00:00
(6/15): base/7/x86_64/primary_db | 5.7 MB 00:00:00
(7/15): epel/x86_64/group_gz | 266 kB 00:00:00
(8/15): epel/x86_64/updateinfo | 851 kB 00:00:00
(9/15): extras/7/x86_64/primary_db | 130 kB 00:00:00
(10/15): plesk-migrator/primary_db | 6.3 kB 00:00:00
(11/15): updates/7/x86_64/primary_db | 4.5 MB 00:00:00
(12/15): plesk-migrator-tp/primary_db | 1.1 kB 00:00:00
(13/15): dgri-rpm-repo/7/primary_db | 8.9 kB 00:00:00
(14/15): plesk-ext-docker/primary_db | 34 kB 00:00:00
(15/15): epel/x86_64/primary_db | 6.1 MB 00:00:00
Determining fastest mirrors
* base: mirror.nforce.com
* epel: ftp.nluug.nl
* extras: ftp.nluug.nl
* updates: ftp.nluug.nl
No packages marked for update
[root@ns6 ~]# plesk installer --select-release-current --reinstall-patch --upgrade-installed-components
Downloading file products.inf3: 0%
Downloading file products.inf3: 100% was finished.
Downloading file plesk.inf3: 0%
Downloading file plesk.inf3: 100% was finished.
Downloading file ppsmbe.inf3: 0%
Downloading file ppsmbe.inf3: 100% was finished.
Downloading file sitebuilder.inf3: 0%
Downloading file sitebuilder.inf3: 100% was finished.
Downloading file sso.inf3: 0%
Downloading file sso.inf3: 100% was finished.
Downloading file setemplates.inf3: 0%
Downloading file setemplates.inf3: 100% was finished.
Downloading file pp-sitebuilder.inf3: 0%
Downloading file pp-sitebuilder.inf3: 100% was finished.
Downloading file billing.inf3: 0%
Downloading file billing.inf3: 100% was finished.
Downloading file mysql.inf3: 0%
Downloading file mysql.inf3: 100% was finished.
Downloading file apache.inf3: 0%
Downloading file apache.inf3: 100% was finished.
Downloading file nginx.inf3: 0%
Downloading file nginx.inf3: 100% was finished.
Downloading file php72.inf3: 0%
Downloading file php72.inf3: 100% was finished.
Downloading file php71.inf3: 0%
Downloading file php71.inf3: 100% was finished.
Downloading file php70.inf3: 0%
Downloading file php70.inf3: 100% was finished.
Downloading file php56.inf3: 0%
Downloading file php56.inf3: 100% was finished.
Downloading file php55.inf3: 0%
Downloading file php55.inf3: 100% was finished.
Downloading file php54.inf3: 0%
Downloading file php54.inf3: 100% was finished.
Downloading file php53.inf3: 0%
Downloading file php53.inf3: 100% was finished.
Downloading file php52.inf3: 0%
Downloading file php52.inf3: 100% was finished.
Downloading file pmm.inf3: 0%
Downloading file pmm.inf3: 100% was finished.
Checking for installed packages...

ERROR: The product 'plesk' is not installed yet.

exit status 1

I have no idea what to do next.....

 

[IgorG]

It's strange. Usually, rebuilding rpm and yum base helps.
I can only recommend creating a request to support team to do the in-depth investigation to find the reason and to fix it directly on your server.
Please create a ticket to support at Plesk Help Center

 

[Kingsley]

Is 17.8 ready for production?

 

[IgorG]

Is 17.8 ready for production?

Official release is expected in March-April 2018. So, it's up to you.

 

[Kingsley]

Official release is expected in March-April 2018. So, it's up to you.

Still 4 months away...

 

[mr-wolf]

Today I took the time to create a ticket, but it turns out that my license is a reseller one and I can't even submit it.
Plesk 17.8 is not supported by the reseller.
Classic catch-22

It would seem to me that you would be interested what's causing this before 17.8 gets released.....

 

[mr-wolf]

Any way to get this resolved???

 

[IgorG]

Please check PM from me.

 

[Niek_Beernink]

The fix for this for me (running a preview version as well) was to just upgrade to a newer preview version by selecting it via:

plesk installer --all-versions

 

[IgorG]

The fix for this for me (running a preview version as well) was to just upgrade to a newer preview version by selecting it via:

plesk installer --all-versions

Or use

# plesk installer upgrade plesk testing

 

[mr-wolf]

Thanks Niek....
IgorG used "plesk installer upgrade plesk testing" on my system to resolve this.