Web Presence Builder Update #7

[jjdavis84]

Several nights ago I noticed that plesk was dying in the middle of the night. I restarted my server and logged into plesk and noticed a failed update message. The log showed the information shown below. I have tried to install the update but it keeps dying and killing plesk. Any helpful suggestions? Thanks!

==================================================================================

Execution failed.
Command: autoinstaller
Arguments: Array
(
[0] => --select-product-id
[1] => plesk
[2] => --select-release-current
[3] => --upgrade-installed-components
)

Details: File downloading products.inf3: 100% was finished.
File downloading plesk.inf3: 26%..53%..80%..100% was finished.
File downloading ppsmbe.inf3: 100% was finished.
File downloading sitebuilder.inf3: 100% was finished.
File downloading sso.inf3: 100% was finished.
File downloading setemplates.inf3: 49%..100% was finished.
File downloading pp-sitebuilder.inf3: 10%..20%..30%..41%..56%..61%..77%..100% was finished.
File downloading billing.inf3: 19%..29%..39%..95%..100% was finished.
File downloading mysql.inf3: 100% was finished.
File downloading apache.inf3: 100% was finished.
File downloading nginx.inf3: 84%..100% was finished.
Checking for installed packages...
File downloading PSA_11.0.9/plesk-11.0.9-cos5-x86_64.inf3: 10%..20%..31%..42%..51%..62%..73%..81%..91%..100% was finished.
File downloading PSA_11.0.9/plesk-patches-11.0.9-cos5-x86_64.inf3: 15%..23%..30%..46%..53%..65%..76%..80%..100% was finished.
File downloading SITEBUILDER_11.0.10/sitebuilder-11.0.10-rhall-all.inf3: 100% was finished.
File downloading BILLING_11.0.9/billing-11.0.9-rhall-all.inf3: 100% was finished.
File downloading MYSQL_5.5/mysql-5.5-rhel5-x86_64.inf3: 87%..100% was finished.
File downloading APACHE_2.2.22/apache-2.2.22-rh5-x86_64.inf3: 76%..100% was finished.
File downloading NGINX_1.3.0/nginx-1.3.0-cos5-x86_64.inf3: 100% was finished.
Parallels Containers were detected. Trying to connect to VZAgent...Warning! Failed to connect to VZAgent: ioctl: Transport endpoint is not connected
Detecting installed product components.
Gathering information about installed license key...
Launching component checkers...
File downloading PSA_11.0.9/examiners/panel_preupgrade_checker.php: 10%..22%..31%..43%..52%..62%..73%..85%..96%..100% was finished.
File downloading PSA_11.0.9/examiners/php_launcher.sh: 100% was finished.
Retrieving information about the installed packages...
File downloading PSA_11.0.9/dist-rpm-CentOS-5-x86_64/build-11.0.9-cos5-x86_64.hdr.gz: 11%..21%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PSA_11.0.9/update-rpm-CentOS-5-x86_64/update-11.0.9-cos5-x86_64.hdr.gz: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PSA_11.0.9/thirdparty-rpm-CentOS-5-x86_64/thirdparty-11.0.9-cos5-x86_64.hdr.gz: 11%..22%..31%..56%..64%..81%..100% was finished.
File downloading SITEBUILDER_11.0.10/dist-rpm-RedHat-all-all/build-11.0.10-rhall-all.hdr.gz: 11%..22%..31%..42%..51%..60%..75%..81%..91%..100% was finished.
File downloading BILLING_11.0.9/update-rpm-RedHat-all-all/update-11.0.9-rhall-all.hdr.gz: 100% was finished.
File downloading BILLING_11.0.9/thirdparty-rpm-RedHat-all-all/thirdparty-11.0.9-rhall-all.hdr.gz: 100% was finished.
File downloading BILLING_11.0.9/dist-rpm-RedHat-all-all/build-11.0.9-rhall-all.hdr.gz: 10%..23%..30%..41%..54%..63%..73%..82%..91%..100% was finished.
File downloading SITEBUILDER_11.0.10/update-rpm-RedHat-all-all/update-11.0.10-rhall-all.hdr.gz: 100% was finished.
File downloading SITEBUILDER_11.0.10/thirdparty-rpm-RedHat-all-all/thirdparty-11.0.10-rhall-all.hdr.gz: 100% was finished.
Determining the packages that need to be installed.
Following amount of diskpace required in directories:
/usr/local: 1800.00 Mb.
/var/cache/mt: 164.31 Mb.
Total required: 1964.31 Mb, available 25220.00 Mb.

File downloading SITEBUILDER_11.0.10/dist-rpm-RedHat-all-all/base/pp-sitebuilder-11.0.10-38572.12072100.noarch.rpm: completed.
Starting installation of packages
Changing shell for popuser.
Shell not changed.
Changing shell for mhandlers-user.
Shell not changed.
===> Preparing upgrade
Stopping psa... done
psa is stopped
Stopping psa... done
===> Cumulative database upgrade has been started
===> Upgrade completed.
Installing the package pp-sitebuilder-11.0.10-38572.12072100.noarch
Preparing packages for installation...
memory alloc (24 bytes) returned NULL.

ERROR: Installation will not continue
Warning! Not all packages were installed.
Please check if your system services are operable.
Please, contact product technical support.

==================================================================================

 

[IgorG]

memory alloc (24 bytes) returned NULL.

Is it VPS? Looks like there is lack of resources.

 

[JustinGivens]

I got this same error. When was running 11.0.9 #5 just fine until I tried to update tonight to #7. I never installed the SiteBuider, but now its trying too.

Now PSA won't work and can't get into the Panel.

 

[abdi]

/usr/local/psa/bootstrapper/pp11.0.9-bootstrapper/bootstrapper.sh repair