webmail is not working

[guiz]

I have installed plesk on a linux server (RHEL3 ES). I have configured a new client and a new domain but 'webmail' option appears disabled.

I'm going to look for any reason but maybe someone have any idea...

Thanks!

 

[JLChafardet]

does the horde rpm's are installed?

 

[guiz]

Yeap, Horde is installed and running ok. Now I could see WEBMAIL option but when I click on it, it tries to connect to webmail.<domainname> and doesn't found anything.

Any idea?

Thanks!

 

[JLChafardet]

check your httpd.conf and your httpd.include, maybe you need to recheck the path of horde.

maybe it is pointing to the wrong location now.

If you are using 7.5.4 your horde path should looks like this one:

<VirtualHost \
                        IP.IP.IP.IP:80 \
                        IP.IP.IP.IP:80 \
                        IP.IP.IP.IP:80 \
                        IP.IP.IP.IP:80 \
                        IP.IP.IP.IP:80 \
                        IP.IP.IP.IP:80 \
                        IP.IP.IP.IP:80 \
                        IP.IP.IP.IP:80 \
                        >
        DocumentRoot /usr/share/psa-horde/
        Alias /horde/ /usr/share/psa-horde/
        Alias /imp/ /usr/share/psa-horde/imp/
        ServerName webmail
        ServerAlias webmail.*
        UseCanonicalName Off
        <Directory /usr/share/psa-horde>
                <IfModule sapi_apache2.c>
                        php_admin_flag engine on
                        php_admin_flag magic_quotes_gpc off
                        php_admin_flag safe_mode off
                        php_admin_value open_basedir "/usr/share/psa-horde:/etc/psa-horde:/etc/psa:/tmp:/var/log:/usr/share/doc"
                        php_admin_value include_path "/usr/share/psa-horde:/usr/share/psa-horde/pear:."
                </IfModule>
                <IfModule mod_php5.c>
                        php_admin_flag engine on
                        php_admin_flag magic_quotes_gpc off
                        php_admin_flag safe_mode off
                        php_admin_value open_basedir "/usr/share/psa-horde:/etc/psa-horde:/etc/psa:/tmp:/var/log:/usr/share/doc"
                        php_admin_value include_path "/usr/share/psa-horde:/usr/share/psa-horde/pear:."
                </IfModule>
                Order allow,deny
                Allow from all
        </Directory>
</VirtualHost>


<IfModule mod_ssl.c>

<VirtualHost \
                        IP.IP.IP.IP:443 \
                        IP.IP.IP.IP:443 \
                        IP.IP.IP.IP:443 \
                        IP.IP.IP.IP:443 \
                        IP.IP.IP.IP:443 \
                        IP.IP.IP.IP:443 \
                        IP.IP.IP.IP:443 \
                        IP.IP.IP.IP:443 \
                        >
        DocumentRoot /usr/share/psa-horde/
        Alias /horde/ /usr/share/psa-horde/
        Alias /imp/ /usr/share/psa-horde/imp/
        ServerName webmail
        ServerAlias webmail.*
        UseCanonicalName Off
        SSLEngine on
        SSLVerifyClient none
        SSLCertificateFile /etc/httpd/conf/httpd.pem
        <Directory /usr/share/psa-horde>
                <IfModule sapi_apache2.c>
                        php_admin_flag engine on
                        php_admin_flag magic_quotes_gpc off
                        php_admin_flag safe_mode off
                        php_admin_value open_basedir "/usr/share/psa-horde:/etc/psa-horde:/etc/psa:/tmp:/var/log:/usr/share/doc"
                        php_admin_value include_path "/usr/share/psa-horde:/usr/share/psa-horde/pear:."
                </IfModule>
                <IfModule mod_php5.c>
                        php_admin_flag engine on
                        php_admin_flag magic_quotes_gpc off
                        php_admin_flag safe_mode off
                        php_admin_value open_basedir "/usr/share/psa-horde:/etc/psa-horde:/etc/psa:/tmp:/var/log:/usr/share/doc"
                        php_admin_value include_path "/usr/share/psa-horde:/usr/share/psa-horde/pear:."
                </IfModule>
                SSLRequireSSL
                Order allow,deny
                Allow from all
        </Directory>
</VirtualHost>


</IfModule>

If your path is different and you are using 7.5.4 edit the values of httpd.include, or reinstall (force) the horde rpms.(not sure if this will help but worth the try)

also check that your dns template has the webmail A record.

Regards,