Question Webmail.mydomain.com IS NOT ACCESSIBLE

[silver]

hello I can not access webmail with both of webmail.mydomain.com and also directly from my plesk web panel.

this is the problem :

webmail.something.mydomain.com’s server IP address could not be found.

DNS_PROBE_FINISHED_NXDOMAIN

some notes :
my plesk is on a subdomain. it's DNS set to a subdomain and subdomain is working well ... DNS records also is present there , A record and MX record ...

 

[IgorG]

Please check this KB article Webmail/domain is unavailable: Server not found
I hope it will help.

 

[silver]

Thanks , this will happen :


nslookup panel.mydomain.com
Server: 127.0.0.53
Address: 127.0.0.53#53

Non-authoritative answer:
Name: panel.mydomain.com
Address: myServerIpAddressShownHere

nslookup webmail.panel.mydomain.com
Server: 127.0.0.53
Address: 127.0.0.53#53

** server can't find webmail.panel.mydomain.com: NXDOMAIN

 

[IgorG]

So, that means that there is no DNS record for webmail.panel.sarafinegar.com hostname. Check and fix it.

 

[silver]

you mean I add MX record in panel.mydomain.com ?

This pic is DNS settings for specified domain.

 

[Martin Dias]

# dig A panel.s*****r.com +short
198.143.***.***
# dig A webmail.panel.s*****r.com +short
#

# whois s*****r.com | grep "Name Server:"
Name Server: NS1.Y****N.IR
Name Server: NS2.Y****N.IR

(DNS request to the real DNS Server that handles the Domain, gives no response to the webmail subdomain)
# dig A webmail.panel.s*****.com @ns1.y****n.ir +short
#

(DNS request to your Plesk Server)
# dig A webmail.panel.s*****r.com @198.143.***.***+short
198.143.***.***

You did the DNS on the Plesk Server, but the domain is managed externally so any DNS change over Plesk will not be applied.
Please add the record for webmail.panel.s*****r.com at your DNS Provider.
If you are not sure who the provider is you can do a lookup here: WHOIS Search | ICANN WHOIS

Best Regards,