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The title says it. When I create a subscription which is not under any clients, there is a "Service Plan" option. But it is not there when I create the subscription under a client. Is there a specific reason for that or its just missed? EDIT: Never mind, I needed to choose "Subscription" tab...

I upgraded to 12.5 2 days ago and I no longer could create full server backups. I narrowed down the problem, though. When I create subscription backups some of them created some of them failed. In the logs, error code is 0, which means backup created successfully. Nothing in the backup logs. For...

There are lots of great changes in 12.1 like incremental backup and advanced database functions and also MySQL 5.6 out of the box support. I am curious. It's been like 6 months since the preview is open to the public. Is there a specific date for us to know when it's going to be safe to upgrade...

Hi, I recently realized that domainkeys headers are not added to mail messages that are generated on our server. We are using MailEnable Enterprise 8.60 (upgraded on the Stardart edition, that is installed with Plesk). I thought the problem could be related with this upgrade and created a new...

On "How to Buy" page, there is a price (15$) for Web Host edition to use on virtual machines. On the same page, when I choose to buy from Parallels, there is not an option for that (for VM license). Where exactly can I order that one? Wouldn't it be nice if you have added that option on your...

Hi, I'm am having an interesting issue, here. I have two servers. One of them is a test server on which I have Windows 2012 Std, Plesk 11.5.3 Update#27 and MailEnable Enterprise Premium Demo, and the other is the same configuration and have all my sites and customer informations in it. On the...

Hi, I am having complains from our clients that their mails are always going to spam folders istead of inbox. I decided to have some tests and find out problems which couse the issue and solve them. We have PTR records correctly, Our IPs and domain names are not listed in any blacklists, And I...

Hi, Yesteray night I got a mail notification which had in subject "Undelivered mail", and in the message "The Kaspersky Anti-Virus mailbox_count limit is exceeded". I have no idea what that means because I am using Kaspersky AntiVirus protection as well as PowerPack. I know powerpack has a...

Hi, I am having a Backup problem which made my day this morning... Created a backup before going to sleep and woke up with client calls in the early morning because their sites were showing Default Plesk Homepage. I'm really sure this is a bug, so I'm filing a bug report...

Hi, I have a problem after migrating to Panel version 11.5.30 and Mailenble to 7.50. I have all the microupdates installed (#13) and using the latest version of everythin on a Windows Server 2012 Standart Box. Here is my problem. I realized that all the email accounts showing usage as "xxx of...

I just found out something interesting (and bad). When I create a MSSQL database with a default user, and connect to server with Management Studio using that user I can see all the databases that are available on that instance. User cannot interact with these databases because of the lack of...

Hi Everybody, A couple of days ago I updated plesk 11.0.9 to 11.5 by pressing the update link which was on the panel homepage. Installation gave an error and stopped (I guess that happened to most of the people who has upgraded recently). I continued the rest of the installation by manually...

I made a stupid judgement and asumed it's already safe to update my production server to 11.5. Now I'm getting 500.19 Internal Server Error which says Absolute physical path "%domain_dir%\error_docs\bad_request.html" is not allowed in system.webServer/httpErrors section in web.config file. Use...

Hi, I am having an issue which is discribed on Linux section at http://forum.parallels.com/showthread.php?t=261497 . The exact error I am getting when I open Web Presence Builder is; Internal error: Undefined property "logoName"...

Hi, I am using 11.0.9 Update #16 on Windows Web Server 2008 R2 SP1. I wanted to install Kaspersky anti-virus. Instead, I get an installation log like this: -------------------------------------------- Installation started in background Determining the packages that need to be installed. File...

Hi, I am using Plesk Panel 11 for some time now. It resolved most of the problems that I had with version 10, for now, I am very pleased to make the upgrade. Today, I needed to create an MSSQL database to the Panel and opened the database connections and clicked on the MSSQL database webadmin...

Hi IgorG, I tried to get different results on different installations, but saw that it always hapens even when I try that on a new installation without any data. When I create a Service Plan on Panel, and add it to CBM, a connection between panels is created. But, when I delete that plan from...

I am having these mails for a week now. I looked for them on google, but no such information, except that these are IIS log files. But I don't know why I get them... Every night, when the Daily script task runs, it creates some logs which don't look like errors, in the name u_ex1202.log_1.zip...

Hi, I searched for that so long, but couldn't find a solution that helps my case. My Plesk version is 10.4.4 and using that on Windows Server 2008 R2. I am adding a new db under Database Servers with localhost 8306 admin "plesk password" Panel creates that db connection for me and I click on...

Hi, I am using custom translated Plesk 10.4.4 on my Windows Server 2008 R2 server now and having no trouble about the translation. It works well... When I wanted to use Web Presence Builder, I realized that the translation didn't work for that product. I cannot choose my language on WPB...