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Good Morning For about 10 days now the update procedure is not working. The log file is this : Execution failed. Command: autoinstaller Arguments: Array ( [0] => --select-product-id [1] => plesk [2] => --select-release-current [3] => --upgrade-installed-components [4] =>...

Hello everyone. I have a problem. After a fail in the update procedure I had problem with plesk panel. I have run the autoinstaller from command and after that the psa database removed for some reasons. I have follow the steps from the plesk procedure and restore is from the backup...

Hello to the team. I have a problem with the Backup Porcess. I am trying to download the backup from the Plesk Server (whole backup). When I push the green arrow I see the Password protect prompt and when I click OK, After 10 minutes (600s) I get a 504 Error from nginx. The error I...

Hello to everyone! I have problem with horde. I can't install it. I use both Add and Remove Product Components and SSH autoinstaller. I also try remove Horde and add Roundcube but it didn't help... I also use bootstrapper to repair any mistakes. Inside repair.log there is the...

Before 2 days I found inside the httpdocs a new folder which name was css. Inside this folder I found a file named sys0972500-1.php , which it caused send thousands spam emails from my server. I deleted it and today I had the same problem. The website I have inside the httpdocs is joomla...

Hello to everyone! I have scheduled an entire backup for my server. But I see the following error after the Backup Task! Domain 1 is a customer which also has Domain 2 in another subscription but in the same account. What should I do for that?

Hello to the team. I have a very strange problem and I would like your help. Let's say that my server name is server.com and a specific domain I use is domain.com The server has port 25 closed and need authentication for using SMTP. The domain has no email accounts and also the Mail...

Hello to eveyone and I am sorry for this duplicate post, but the first one wrote in wrong category. I have some questions about changing hostname in Plesk Panel. Let's say I have a hosted domain in my server which has a website. This domain.com. Can I set a subdomain like...

Hello to everyone. I have a problem after the upgrade to the latest version for Plesk. With the this upgrade the horde went to version 5.0.4 Now every email has an attachment with UTF8 characters, I see in the attachments symbols. If I forward the email to gmail, hotmail etc or...

Hello to everybody. After upgrading panel to 11.5 , any webiste in the server which has configured to work with Fast Cgi doen't work now (Error 500). The log file has the follow : Please can anyone help me? Thank you a lot

In my server, I have many domains. Two of them cannot receive emails. All their emails stay in the queue. The message I take from the maillog is the following Can anyone have an idea how can I fix it? The /usr/local/psa/admin/sbin/mchk --with-spam , doesn't solve my problem. Thank you

Hello I have serious problem with webmail. When I try to sen through Horde I take the error I cannot use the webmail from any domain, but I can use mail service from external source (i.e. Thunderbird or Outlook etc) In the /usr/local/psa/var/log/maillog nothing unusual. But in the...

Can somebody write the default data has the sendmail file (/usr/sbin/sendmail) Because mine is empty and I don't know, if I did something or not... I am using postfix. Thank you very much!

Hello to everyone. The Title is obvious for exactly what I need. I have a backup of a Cpanel subscription and I would like to migrate it to my Plesk server. At cpanel I do not have power user access, so when I tried to use Migration Manager, I took error connection. Is there any way...

Hi Every time I do a change on a domain i.e. hosting settings, I get a message : The changes take affect after 16666 minutes, or if I restart the Apache with cli. How can I reduce this delay? Thank you!

Hello to everybody! I have problem with open_basedir value. Every time I opened a new subscription I get : " open_basedir restriction in effect. File .... is not within the allowed path(s): ({WEBSPACEROOT}/:{TMP}/) in Unknown on line 0, referer: .... " Can you tell me what are the...

Hello to the team! Very often I have the following problem. Several sites are down and I get error 500. In the domain log file I see this In the apache log, there is nothing for this problem. If I restart apache everything works fine, but after a few hours or next day, the problem...

Hi everyone! I have a problem. A specific domain(all the others doesn't have this problem), every night(probably after schedule backup) goes to suspend mode. But the weird thing is, that the domain indicates in the panel that is suspend, but the website works well only for http. Htpps doesn't...

Hi everyone In Mail Settings > Blacklist , I have put an unwanted domain ("poste.it). Now in the logs (/usr/local/psa/var/log/maillog) I see this time this information every 3 seconds. How can I completly stop this domain from may server? Thank you very much for your time

Hello to the team. I realize today that my SMTP doesn't work through a mail client(error 454 4.3.0 Try again later). When I use webmail, everything is fine. I check the logs and I see this strange behavior. When I run that means that the SMPT service is running. But When I go to...