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Back in May, I was having an issue with the way Panel was configuring domains when adding them to SmarterMail. There are two major problems with the way it sets up accounts: Problem 1: When a domain is added, Panel turns off 'SMTP Authentication'. Even if SmarterMail is configured by...

When I log in to the recently updated Panel v11.5, I see the following error: Failed to update Panel. You can send the update log to Parallels support to try fixing the issue. But it appears to have updated. "11.5.30 Update #3, last updated at July 6, 2013 11:52 AM" - It's carried out an...

I'm part of the ecwid referral program. How can I make sure those signing up to ecwid use my referral link when completing the online form within Web Presence Builder? Is it possible to modify the link used internally for registration? If not, I need to disable registration from within Web...

One of the new listed features of Web Presence Builder in v11.5 of Plesk Panel was the ability to control which features a user had access to within the builder. This gives the ability to upsell more advanced features. Having upgraded, I can't see how to do this. Can you enlighten me?

I've customised the language files for my Web Presence Builder. Having just upgraded to Plesk Panel v11.5 I see a few places where I need to tweak the language files, but cannot see how to to this. On the new customer panel, under the 'hosting settings' for the website the user finds a...

I'm having problems with the Parallels Panel Mobile Center. I do have an active Power Pack license, so this should work! I've installed the Android app and upon connecting to my Plesk Panel, this results in the module being installed on the server. However, it doesn't appear to install...

Until recently I've not been using Panel to manage my DNS as it hasn't supported Simple DNS. But with the latest update I see it's now supported again. Great news! But I'm having a problem. My Plesk Panel setup runs in a NAT environment (in an Amazon VPC), so all of my machine IPs are...

When an end user logs into their panel and views their email details, there's a 'i' in a blue circle. Clicking on this provides them with a pop-up help for setting up their email client. It's headed 'Configure E-mail Client'. It includes a 'Manual Setup' section with details of the account...

I have Plesk and Smartermail happily working together - Plesk will create and manage new domains and accounts on my Smartermail (v10.6) installation. But I have some old legacy domians and accounts that were manually entered into Smartermail before I used Plesk. How do I sync these accounts...

How do I move the location of the Web Presence Builder MySQL database? In C:\Program Files (x86)\Parallels\Plesk\sb\config I can see details for the database running on localhost. I've copied this database and moved it over onto my MySQL database server and have amended the host, created a...

I'm based in the UK as are most of my customers. When Web Presence Builder launches (the customer clicking the link to 'Web Presence Builder' in their control panel), the Wizard always seems to launch in en-US. That's despite the customer being setup with a 'United Kingdom' customer account...

When running Web Presence Builder in 'demo' mode, it has a banner across the top of the page stating next to it is a button 'Buy Service Plan'. How do I edit this text and the link so that I can link to my own buying page?

This should be an easy one, but I seem to be struggling! All I want to do is purchase a 100 domain license for Plesk Panel 11 plus Web Presence Builder. I've taken a look at http://www.parallels.com/eu/products/plesk/pricing-licensing/ and I should be looking at no more than €18/month...

I'm new to Plesk. At the moment, I'm evaluating everything on a trial license before hopefully deciding to purchase a license. I'm slowly getting my head around things, but do have one problem that I cannot seem to resolve. I'm using a Windows EC2 virtual machine on the Amazon Web...