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Hi! I have two domains that were added in the last couple months - and both have unusual vhost directories. In addition to the standard directories (ie httpdocs, logs) - they have server level directories (dev, etc, var, usr, tmp) and symlinks to bin, lib, lib64, sbin). Is this something...

I've had a Plesk unlimited license for MANY years...one of the original ones. I currently only host 25 sites, and don't have resellers. My current license is probably overkill. It looks like the WEB PRO EDITION would handle everything I need. Other than having no reseller accounts, and fewer...

I have a dozen or so WordPress sites hosted on my server. I'm using PHP 7.1.18 with nginx. I've noticed that if I change the settings on an individual domain (ie post_max_size, upload_max_filesize, etc) it has absolutely no effect. Uploading images in WordPress still show the wrong file sizes...

I've increased the amount of disk space in the service plan through Business Manager. Even though it has apparently synced, it is not reflected in existing subscriptions. What can I do to resolve this?

I recently upgraded Plesk to 12.5.30. When I access domains (or subscriptions) and select email addresses, it is blank. There is also no way to add email addresses, set autoresponders, etc. It also does not display DNS settings for any domains. The services are working (ie mail). Any ideas as to...

I'm running 12.0.18 Update #58. When I try to connect to the CBM (i.e., by clicking a link in the left panel that relates to the CBM) it brings up the CBM login page with the error "Credentials for application's account are required." How can I fix this? thanks!

- domain1.com is hosted on the server. email is hosted an external email server - domain2.com is hosted on the server and email is also hosted on the server If an email is sent from domain1 to domain2 - nothing happens. It is never received. It is as if Plesk is saying, this domain is on my...

Is there a way to receive notifications for Wordpress updates? (core, themes, and plugins). thanks!

I've setup a domain for mail only (no hosting), with the DNS records hosted on AWS Route 53. Telnet fails for this domain. Any ideas?

the process: - create a domain (example.com) - create a domain alias (alias.com) - set the domain alias to include web - delete the domain alias via the Plesk control panel - ftp to your primary domain (example.com) - all of the files have been deleted I've had this happen twice...

Customer Business Manager is not generating invoices. 10.4.4 Update #32. I have a months worth of past due invoices that never automatically processed. If I try to generate invoices, it says: Number of invoices to generate 0. Ideas? obviously CBM is useless without this function...

I had a problem with the server, and the CBM had to be reinstalled. In the process, it created a new database. How can I change the config to connect it to the old database? thanks

IMAP on Plesk 10.4.4 new messages (unread) are initially marked as unread, but then the next time mail checks the server, it marks them as read - even though they haven't been read. My guess is this has to do with the permanentflags? Does anyone know a fix for this?

How can I hide the 'User Roles' tab from the owner account? With this visible, the owner could actually setup a new user role that allows a higher level of permissions than I've granted them on the site. I know I can turn off manage users - but I want them to be able to add and delete...

Plesk 10.4.4 In Customer Manager - select customer - click add subscription - pop-up window appears and nothing else happens (arrows spin) - in a different browser it shows the error Fatal error: Maximum execution time of 600 seconds exceeded in...

How do you change the IP address for a domain? In previous versions, IPs could be allocated to a client. Then you could easily switch the IP address. In Plesk 10, it looks like IPs can only be allocated to a reseller pool. How can I change the IP address of a client's domain? thanks elaine

In the Administrator's guide, it explains how to integrate osTicket as the Help Desk. <http://download1.parallels.com/Plesk/PP10/10.0.1/Doc/en-US/online/plesk-administrator-guide/index.htm?fileName=59410.htm> It says it should now have a link to the Help Desk in the admin panel, which it...

How can I set the server admin permission to be able to view ALL components of the client control panel? Currently, when logged in as server admin, it varies what I can access in the various client control panels. thanks for your assistance.

Where does Health Monitoring store the notifications email address? It is supposed to default the the admin email address. The admin email address was changed, but this was not updated in Health Monitoring (server health). So now Qmail sends notices that that email address no longer exists...

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