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Hi Dave Haertel, Did you ever find a solution to this problem? The error, in summary, says Google tried to deliver your email but the other mail server rejected it. Why did they reject it? That's hard to say without further details. Like igor.A. posted, reviewing the email log files would help...

Hi Andrey, Thank you for taking the time to look into this. I've read the link you provided for more information, however I believe that it does not takes care of the issue at hand. The custom logo that I uploaded had the same exact dimensions as the default logo that is included with...

Hi, We have a user whom uploads an image as a logo, and the dimensions are changed from 68x68 to 320x320. Please see the below images as reference: Good: http://bradmarkle.com/sb/good1.jpg Bad: http://bradmarkle.com/sb/bad1.jpg As you can see, the bad image, due to the large logo...

Hi, We have a user that published with the builder, and are now having issues with their eshop and gallery: - the published site looks fine - In edit mode, the eshop and gallery are blank - In preview mode, the error given is, "Cannot get categories data." and, "Cannot get categories."...

I've received the receipt, and it appears to have some special characters in it. I'm sure this would have something to do with it: - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Hello! First and foremost, we would like to thank you for shopping with us...

Hello, We have an issue with a user's site in which ordering a product and choosing paypal, the shipping details are not being passed to paypal, only the base price. At the end of the checkout process, it does show the total with the shipping included, but the redirect to Paypal is missing...

Hello, First let me apologize if this is in the KB or somewhere in the forums. I searched, but was not able to find the needed information. By default, I was under the impression that all file names would end in .php. We have a user who's files are now being published in .html instead of...

Hello, We have a user getting the following error when clicking their "Image Gallery" on step 4 (Edit): Cannot Select a Database. The database is unknown. I searched the forum, but did not find anything in regard. Any further information on this error would be appreciated. Thanks...

We have a user with several error messages from her builder, and in attempt for a solution I've already searched the forums and found a few hits, but nothing too helpful. The first error message is: File: /usr/local/sitebuilder/include/Base/GUI.php; Line: 101 Message: PHP Warning ...

Hello, I would like to bring to your attention an issue with your AV-074 template. The banners are designed with images in them, and the bottom corner of an image overlays into the main content area of the template. The only way to have a decent looking banner would be to mimic the way the...

Hello, When in a user's edit section (step 4), clicking on "Image Gallery" gives the following error: Fatal error: Cannot use string offset as an array in /usr/local/sitebuilder/include/Modules/ImageGallery/Image/List.php on line 39 Then, when clicking back in the browser, the following...

Hello Dmitry, You noted that when you uploaded the custom banner, you were then able to replicate the issue. My link to the user's banner was a mistake on my part, because as you can see from the original picture I loaded there was no banner showing...

Yes, this happens with the published site: http://anewdawndayspa.com/ I tried it with the builder link you provided, but it was not adding my uploaded banner image to the drop down for available banners: http://anewdawndayspa.com/attachments/Image/A_New_Dawn_02.jpg

Hello, It appears that one of our users is having a problem with the template ID:night_club-001. The top banner has a bar that continues, when it shouldn't. Please see screenshot: http://bradmarkle.com/delete/snapshot1.jpg This appears to be a general template related issue, do you...

Hello, I am working with a user who's eshop + authorize.net generates strange 404 errors in the logs. When you: - choose a product - select authorize.net - and fill out false information, I get the following error: Transaction cannot be accepted. Your order was not saved. Please...

We restored the site from backup, but this did not correct the issue. We were forced to restore a copy of their sb_modules.php file from our own personal backups. It seems that this file may have been corrupted, but I don't have much more information in regard.

Hello, We have a user getting the following error: Internal Sitebuilder error. File: /usr/local/sitebuilder/include/SB/Helpers/Wizard/Edit/Page.php; Line: 68 Message: PHP Notice : Undefined offset: 0; Code: 8 We've restored their backup in order to correct the problem. We also asked...

We have a user, that when they try to publish, get the following errors: ********************************************************** ********************************************************** 1 Cannot connect to the database host. 2 Could not move data of the non-published modules...

Hello Dmitry, Thank you for taking the time to look into this issue. The user has corrected the problem by making the picture smaller, however, they do have a follow up question in regard to fixing the template: -- "I made the picture smaller. According to the user guide, pictures upto...

Hello, I have an issue with template av-095 When previewing and editing, there is a big brown box put between the left "sub" menu, and the content on the right. When I change the template, the issue is no longer there. I've included a link to a picture of the problem...