• Hi, Pleskians! We are running a UX testing of our upcoming product intended for server management and monitoring.
    We would like to invite you to have a call with us and have some fun checking our prototype. The agenda is pretty simple - we bring new design and some scenarios that you need to walk through and succeed. We will be watching and taking insights for further development of the design.
    If you would like to participate, please use this link to book a meeting. We will sent the link to the clickable prototype at the meeting.
  • (Plesk for Windows):
    MySQL Connector/ODBC 3.51, 5.1, and 5.3 are no longer shipped with Plesk because they have reached end of life. MariaDB Connector/ODBC 64-bit 3.2.4 is now used instead.
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  • The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.

roundcube

  1. M

    Issue Roundcube - login page graphic issue after Obsidian update

    Hello, after the last obsidian update my user see the roundcube page in a pc browser like a mobile view. What's wrong ?
  2. Z

    Question Roundcube - How to access it via IPv4 and IPv6

    Hi! I have two Plesk servers. One for hosting and one for mailing incl. webmail. On the hosting server I can apply the IPv4 and IPv6 to the domain. This works great. But I wasn't able to find the same setting for Roundcube (webmail). Is this possible? At the moment webmail is only accessible via...
  3. L

    Resolved Roundcube managesieve not working with external mail client?

    Hi all, is it normal, that roundcube filters are not working when an external mailclient such as thunderbird or outlook is used? Is it possible to run the filter in the background, when roundcube is not used? I have an filter rule to move mails from an specific sender to an folder. In...
  4. L

    Question Can't access to Mail "Conntection to fileserver failed" (Outlook & Roundcube)

    Hey, i'm trying to setup a connection from Microsoft Outlook to a Plesk-generated Mail account. It isn't working. I tried: Login via Roundcube. (Error: "Verbindung zum Speicherserver fehlgeschlagen." Login via Ms Outlook. Dosen't work with IMAP (Ports 933, 143) or POP Login via Mozilla...
  5. D

    Issue Internal Server Error 500 - Roundcube

    Hello, unfortunately we have the following error when we want to open webmail.*.de 500 Internal Server Error [warn] [client 203.0.113.2] (104)Connection reset by peer: mod_fcgid: error reading data from FastCGI server [error] [client 203.0.113.2] Premature end of script headers: index.php...
  6. P

    Issue Roundcube stops working intermittently

    short story Roundcube repeats to stop working after a while. Not sure if the problem lies with IMAP or roundcube itself. restarting apache2 seems to be working workaround. Long story I have a Plesk Obsidian 18.0.30 update 2 running on Ubuntu 18.04.5. LTS. about a year ago I migrated from a...
  7. B

    Issue Upgraded to Obsidian now emails not working (postfix/imap-courier)?

    Hi, I recently upgraded my Plesk to Obsidian 18.0 and now I can’t seem to send/receive emails. My system admin tried to debug this and we found issues but still now working properly. When we try to run mailsrv_conf_init we keep reciente failed respknse Checking for: mailsrv_conf_init...
  8. H

    Issue Mail server Reverse DNS Resolution Failed (help)

    Hey, I am a new user to plex and im trying to create a mail server to send marketing emails for my business. Im running into a issue ive created a domain and configured my dns records through digital ocean for my website (www.securityxxx.co.uk) i then configured a subdomain inside plesk for...
  9. R

    Issue Client unable to update their password in Roundcube v1.4.3, Plesk Obsidian v18.0.26

    Hi guys, Plesk Obsidian v18.0.26, Roundcube v1.4.3, os_Ubuntu 18.04, (what other specs would be useful?) As the title suggests, all domains: Can successfully navigate to www.webmail...domain.com Emails load, can send and receive emails etc. Cannot Update Password, no matter how secure the...
  10. J

    Question how to preserve custom roundcube configuration between plesk updates or mail reconfigurations

    I have successfully configured roundcube for multiple domains on an ovh VPS where I have 4 running websites, each with it's own domain, by editing /usr/share/psa-roundcube/config/defaults.inc.php . However every time plesk updates or reconfigures mail services, this configuration file is...
  11. M

    Question Plesk Premium Email, RoundCube, CloudLinux 7

    Hello, I would like to know if the extension "Plesk Premium Email" is compatible with CloudLinux 7. I need it only to update RoundCube webmail (1.4) because Plesk Obsidian has an older version but in this page I can't see CL7 operating system in the compatibility list...
  12. E

    Issue Roundcube / No filters menu item

    Hi all, We must access to the filters menu item but we don't have it on our Obsedian. The last one is "Password". Do you how can we activate it? Thank you.
  13. S

    Question webmail logs

    Hello When an user log into webmail (horde or roundcube), the maillog not recover the exact data, it appear something like this : Jan 16 10:39:58 020 dovecot: imap-login: Login: user=<[email protected]>, method=PLAIN, rip=::1, lip=::1, mpid=8609, TLS...
  14. M

    Issue Roundcube http 500 error

    * Upgrade Plesk Obsidian - webmail.xxxxxx.net http 500 errors PHP Fatal error: Uncaught Error: Class 'PDO' not found in /usr/share/psa-roundcube/program/lib/Roundcube/rcube_db_mysql.php:144
  15. P

    Issue Plesk Obsidian Roundcube SMTP Error (535)

    Hello, I recently update plesk to Obsidian Version 18.0.21 Update #2 and after update I am not able to send email from roundcube and getting error: "SMTP Error (535): Authentication failed.". Please help Regards, Pradeep
  16. M

    Issue 500 Error on Roundcube Webmail for all domains

    Hello, I'm getting a 500 error for Roundcube webmail on all domains. This is on a fairly new CentOS 7 machine. I see the following messages in the server's apache error log: [root@tpa-alpha ~]# tail -fn0 /var/log/httpd/error_log [Fri Nov 22 14:25:18.287866 2019] [fcgid:warn] [pid 2784:tid...
  17. nisamudeen97

    Issue Roundcube filter plugin not working

    Hi, One of our clients has reported managesieve_plugin which is being used for configuring email filters are not working any more. It shows wired error on front end. I have checked the logs and I could see the below error in roundcube error log. [02-Oct-2019 00:11:19 +0000]: <dfqafthc>...
  18. R

    Question Issue with access to Roundcube.

    I do not have the button below which is used to access Roundcube.
  19. T

    plesk-roundcube webmail.domainname fails to log in

    Hi Since this morning users are not able to log into webmail when they type in the webmail URL. The login screen is there but when an email address and press login they are presented with a page that says "Testing 123..." The URL in the browser is https://webmail.domain/?_task=login but it...
  20. C

    Question How can I export emails, from RoundCube, via SSH?

    Recently, I attempted to upgrade MySQL from version 5.5.55 to 5.6. In doing so, this has resulted in the Plesk Dashboard and Mail Server being inaccessible. Learning the hard way of doing updates in a Live Environment. Whilst I have manually backed up the Website's Web Files and MySQL...
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