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Customer and Business manager isn't working

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by ILXAndrew, Apr 6, 2011.

  1. ILXAndrew

    ILXAndrew Guest

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    Hi,

    I've upgraded from Plesk 10.1.1 to 10.2, I also installed the Customer and Business manager. I added one customer, and it tells me I have exceeded my license key by one customer, this means I was allowed no customers to start with.

    I have a license key for Plesk that allows me "unlimited customers and resellers" and 100 domains.

    It's telling me to update my license key, I've tried this, and it tells me it's up-to-date.

    Can anyone help me with this?

    Thank you,
    Andrew
     
  2. Gredini

    Gredini New Pleskian

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    same here! worked well with 10.1.1
     
  3. CFI

    CFI New Pleskian

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    Same problem here....
     
  4. webeex

    webeex Basic Pleskian

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    same here, I upgraded since the version 10.1.1 couldn't sync domains from new customer and this issues supposed to be fixed in 10.2
     
  5. webeex

    webeex Basic Pleskian

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    find a *radical* way to fix the problem. Since I'm on my own hypervisor and isn't in production yet, I reinstall completly os and plesk with the 10.2 autoinstaller. Work fine with the same key. Since I wasn't able to use migration tool or backup convertion in 10.x I wouldn't sugest that for a server in production but...

    One more X in the "fail list" of Plesk X
     
  6. IgorG

    IgorG Forums Analyst Staff Member

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    Can anybody submit detailed report as it is described in sticked thread?
     
  7. nucknuck

    nucknuck Basic Pleskian

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    @IgorG ...


    --------------------------------------------------------------
    PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE

    Plesk Panel , 10.2 , Debian 6 , 64bit

    PROBLEM DESCRIPTION AND STEPS TO REPRODUCE

    just working with customer and buisiness manager
    created a product, created a shop
    ordered a product with a test customer
    tried to activate customer

    ACTUAL RESULT

    error: You have exceeded the number of customer accounts you can have in the system. Please upgrade your license.
    whole manager is blocked - no function available - only this message

    EXPECTED RESULT

    like before - new customers can be activated


    ANY ADDITIONAL INFORMATION

    fresh installation of system (minimal) and with plesk autoinstaller yesterday in the afternoon
    --------------------------------------------------------------



    And now - hope you won´t get angry - this is not a problem I / we can wait for many days.
     
  8. IgorG

    IgorG Forums Analyst Staff Member

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    Thank you. I have forwarded it to developers. Let's wait their answer.
     
  9. CFI

    CFI New Pleskian

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    As an addition here my config:

    ---------------------------------------------------------------
    PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE
    Plesk Panel, 10.2, CentOS 5.5, x64

    PROBLEM DESCRIPTION AND STEPS TO REPRODUCE
    Did a fresh install of the OS and Plesk 10.2 and then added the "Customer & Business Manager" through "Update".
    Then I enter the "Customer & Business Manager" and select "Add new Customer".

    ACTUAL RESULT
    Error message telling me "Your License only allows 0 customers - please update" (Error message translate from german).

    EXPECTED RESULT
    The ability to add new customers

    ANY ADDITIONAL INFORMATION
    In "Customer & Business Manager" I can't update the license because it is managed by the Panel and the Panel tells me my license is up to date.
    If I add a new customer using the shop and activate it I also get locked out of the complete manager.
    --------------------------------------------------------------

    For me this is a problem as I now need to create "Panel users" on my production server...
     
  10. webeex

    webeex Basic Pleskian

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    Sorry I just realize that fresh new install doesn't fix the problem. I forgot to "active" the customer

    PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE
    Plesk Panel, 10.2, Ubuntu server 10.04 64bits

    PROBLEM DESCRIPTION AND STEPS TO REPRODUCE
    Did a fresh install of the OS and Plesk 10.2 and then added the "Customer & Business Manager" through "Update".
    Then I enter the "Customer & Business Manager" and select "Add new Customer".

    ACTUAL RESULT
    Licensing Error You have exceeded the number of customer accounts you can have in the system. Please upgrade your license.

    EXPECTED RESULT
    The ability to add new customers

    ANY ADDITIONAL INFORMATION
    In "Customer & Business Manager" I can't update the license because it is managed by the Panel and the Panel tells me my license is up to date.

    Yes I made a copy/paste, since the symptom are the same, only os change
     
  11. ILXAndrew

    ILXAndrew Guest

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    I would like to say the same above is applicable to me - I am running CentOS 5 instead of Ubuntu though.

    Thank you IgorG for replying and forwarding this issue to the developers.
     
  12. nucknuck

    nucknuck Basic Pleskian

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    Hope it will be fixed very soon, because at the moment the system can ´t be used as wanted.
    Three servers are waiting to be set online and to be used.
     
  13. webeex

    webeex Basic Pleskian

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    any update from parallels ? Should we just roll back and install a working version ? I'm may be look rude but come on, we currently pay twice the server we need waiting for migration on a software we're also paying AND doing beta testing for you. That's horrible marketing...

    (or Microsoft)
     
  14. ZbyszekL

    ZbyszekL Basic Pleskian

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    Same problem

    Same problem here...
    I have valid licence and unlimited number of accounts...
     

    Attached Files:

  15. deltatree

    deltatree New Pleskian

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    Same problem

    Same problem here...
     
  16. nucknuck

    nucknuck Basic Pleskian

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    Ok, it´s weekend and I don´t think anything will happen...

    So let´s have a beer or two and sit together watching the panel and just hate it :)
     
  17. ILXAndrew

    ILXAndrew Guest

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    I'm not particularly bothered by the problem, it's the response and reaction that's shocking.

    I'm finding it very hard to find any reason why I should use the Plesk Customer and Business Manager. The responses from Parallels staff is slow, updates appear to take weeks and it looks like we might end up waiting until the end of next week for a fix to this issue.

    If I were to use this software to manage domains and hosting, I would atleast expect a good level of support - at the moment I would have to pay $75 just to have this issue "discussed" with a Parallels support member.

    I'm now using WHMCS, which I believe to be a far better product, at a relatively cheap price, with excellent support that has never let me down, fixes are typically done within 1 - 2 days, and the support team get back to me with a useful answer in less than 24 hours.

    Instead of the Parallels development team working on new features, they should immediately cease development and work on the fix to this terrible problem. If I was using this in a real-time environment, with quite a few customers, any downtime such as this would leave me in a very bad position.

    I had upgraded from Plesk 9.5 to 10.1.1 a few weeks ago. Ever since then, I have found it to be a disappointment, and to some extent, a downgrade in the functionality of Plesk.

    I am not trying to sound rude, the Plesk panel is a wonderful product overall, and for me personally, it's a step or two ahead of cPanel.
     
  18. webeex

    webeex Basic Pleskian

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    @nucknuck
    I whish isn't a "wait until next week" problem for parallels, Everybody in this thread, I guess, is losing time and money. Parallels may put a lot of web hosting business in jeopardy acting like that.

    @ILXAndrew

    Thanks for the sugestion. I was already looking for an alternative for billing. I also thinking of switching to cPanel too. I doesn't like the cPanel interface for customers as the Plesk one, but if it's working, it's a big +. I've been with Plesk since many years now, and it just getting more problem since plesk 8.

    For support, I guess you rent your license from a "plesk partner". You can try to contact your provider and ask to follow up the support to Parallels for free, but, I start that 2 days ago without answer yet from Parallels.
     
  19. ZopfWare

    ZopfWare Regular Pleskian

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    I'm also experiencing the same issue after upgrading to 10.2. They just finished fixing my system after 2 months of work on it and they told me my last issues I was having would be solved by the developers when they released 10.2

    Hah! well here I go again I guess... Months more with a system that I can't use and cant sell any packages..

    I will try to reopen an old ticket on my ongoing saga regarding plesk 10 and see if they can get on it right away...
     
  20. Zanami.RU

    Zanami.RU New Pleskian

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    Same here. CentOS 5, updated from 10.1.1 to 10.2.
    Subscribing.
     
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