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Move subscriptions to new customers

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by SimonF, Nov 2, 2011.

  1. SimonF

    SimonF New Pleskian

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    I moved a subscription to a new customer.
    My problem: The users have not moved.

    Is this a bug?

    Panel-Version 10.3.1
    OS Linux 2.6.18-164.15.1.el5
     
  2. IgorG

    IgorG Forums Analyst Staff Member

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    Need more details. What do you mean 'The users have not moved'? How it can be reproduced?
     
  3. SimonF

    SimonF New Pleskian

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    You have a domain (subscription) with email addresses. For each e-mail address there is a user.
    I move that subscription to a new customer.
    The email addresses are still available but the user does not exist anymore.

    An example:

    Customer1 with subscription (Domain test1.com)
    Panel user user1 - email abc1@test1.com
    Panel user user2 - email abc2@test1.com

    Move domain (subscription) from customer1 to customer2

    Customer2 with subscription (Domain test1.com)
    NO Panel user for email address abc1@test1.com
    NO Panel user for email address abc2@test1.com
     
  4. IgorG

    IgorG Forums Analyst Staff Member

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    As far as I know this issue should be fixed in upcoming 10.4 release.
     
  5. SimonF

    SimonF New Pleskian

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    This issue is still not fixed in 10.4.4! Why?
     
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