[report] Plesk 10.4.4 statistics are never updated

[Mickael Salfati]

[Fixed] Plesk 10.4.4 statistics are never updated

---------------------------------------------------------------
PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE
Parallels plesk panel 10.4.4 Debian Lenny 64 bits

PROBLEM DESCRIPTION AND STEPS TO REPRODUCE
You can run:

/usr/local/psa/admin/sbin/statistics --calculate-one --domain-name=<DOMAIN.TLD>

ACTUAL RESULT
Statistics for domain are never updated. even if we try to launch manually update as above for a domain.

EXPECTED RESULT
Statistics updated.

ANY ADDITIONAL INFORMATION
My installation is an upgrade from 10.3.1 if it could help. On 10.3.1 all worked good.
I have 7 plesk servers in the same configuration, and same issue.
--------------------------------------------------------------

Thanks per advance

 

[IgorG]

I sent it to developers too. Will keep this thread updated with results.

 

[Mickael Salfati]

Thank you

 

[Mickael Salfati]

Any news ? This issue is urgent because I can't re-enable domains previously disabled for quota exceedance ... (like statistics aren't updated)

 

[Shoto11]

same problem here... (same system)

 

[EdwardDekker]

Any news ? This issue is urgent because I can't re-enable domains previously disabled for quota exceedance ... (like statistics aren't updated)

You can also create a daily cronjob to update your web-statistics.

0 2 * * * /usr/local/psa/admin/sbin/statistics --calculate-all

 

[Mickael Salfati]

You can also create a daily cronjob to update your web-statistics.

0 2 * * * /usr/local/psa/admin/sbin/statistics --calculate-all

Take the time to read the first post please ...

P.S/ For information, just updated to MU4 no change.

 

[EdwardDekker]

Hopefully will the next update solve the problem

 

[SALTZMANNn]

Same probleme
Stats are never updated

 

[Mickael Salfati]

Any news ? This issue is urgent because I can't re-enable domains previously disabled for quota exceedance ... (like statistics aren't updated)

... Bump ...

 

[Shoto11]

update #4

Anybody tried the update? Does this fix the problem with statistics?

I'm afraid of this update because the webserver runs actual after long debugging - without stats of course.

 

[Mickael Salfati]

MU4 didn't fix anything ...

 

[EderWagner]

Same probleme Stats are never updated

not move access_log to access_log.processed...

not updated for more 10 days

 

[nevakee]

same problem...

Parallels Plesk Panel v10.4.4_build1013111102.18 os_Debian 6.0
10.4.4 Update #4

 

[EderWagner]

OS Linux 2.6.18-274.3.1.el5.centos.plus
Panel version 10.4.4 Update #4, last updated at Nov 23, 2011 11:00 PM

 

[IgorG]

Developers are working on it. It will be fixed soon.

 

[IgorG]

Custom fix is here for 10.4 and all OSes - http://download1.sw-soft.com/Plesk/Autoupdate/statistics_collector.tar.bz2

 

[EderWagner]

I ran the patch ... He is on standby and does not end 3 hours, no return no ... I think my problem may be another ... scheduled backups were not performed as well.

access_log is also not being processed is not transferring to the 19th access_log.processed

after November 19, not updates statistics and not run the backup and
access_log is also not being processed is not transferring the records to access_log.processed ...

 

[Kelos]

I also ran the patch. Same problem here. No automatic backup, no statistics and no transfer to access_log.processed.

Is there any solution?

 

[IgorG]

You shouldn't run this patch directly! You should replace file /usr/local/psa/admin/sbin/statistics_collector and run /usr/local/psa/admin/sbin/statistics as previously or wait cron daily running.