1. Please take a little time for this simple survey! Thank you for participating!
    Dismiss Notice
  2. Dear Pleskians, please read this carefully! New attachments and other rules Thank you!
    Dismiss Notice
  3. Dear Pleskians, I really hope that you will share your opinion in this Special topic for chatter about Plesk in the Clouds. Thank you!
    Dismiss Notice

Retrieving license keys- Plesk 7.5.5 - on Virtuozzo 3.5- win2k3

Discussion in 'Plesk for Windows - 8.x and Older' started by Wintermute, Nov 17, 2005.

  1. Wintermute

    Wintermute Guest

    I found NO documentation on this anywhere..
    I uploaded my License key for plesk..
    It works but it complains.. ...

    "You are currently operating within the grace period of your product license. To update your product license select the Retrieve Keys option from within License Manager."

    ok..so i hit 'Retrieve Keys" from the license manager and get the following...

    "Unable to update key. An error occured while processing your key. You can try to update it later. The key cannot be upgraded due to the network failure during connection with the Key Authority server. Please check that your internet connection is configured, you can resolve and access ka.swsoft.com and your firewall enables outgoing connections to TCP port 5224. "

    Now I know my firewall outside the server allows this port as I have other plesk and Virtuozzo (linux) stuff and the keys update ok..but this is on windows 2003...so I am guessing i have to allow something on the server itself ? :confused:

    Where do i go to do this..thanks..