Issue Subscriptions getting suspended

[Aakhyan]

Server operating system version

Microsoft Windows Server 2019

Plesk version and microupdate number

Plesk Obsidian Version 18.0.52 Update #3

Hi Team,

We are facing issues of the Reseller being suspended on Daily basis. Upon checking the issue we found that the suspension reason is the assignment of Mailbox storage above the Reseller Plan.
However, then how can we assign extra storage to the mailboxes, when its required to be extended.

Lets say domainA.com has 5 mailboxes. He now requires 1 Gb extra mailbox space on a specific mailbox. We increase that space from the SmarterMail (Remote). However the next day, the Reseller is found to be suspended, as we have set the limit as "Overuse is not allowed".

NOTE:
1. Need to increase mailbox space, without triggering the suspension of the subscription/reseller, the mailbox is hosted under.
2. Using Remote SmarterMail Server 16.3.6989.16341

How can we overcome this issue. Please suggest solutions.

 

[Peter Debik]

Increase the plan limit?

 

[Aakhyan]

Hi Peter,
Thanks for getting back.

The plan limit will also allow the other mailboxes size to be increase by the customer.
The reseller only wishes to increase the space of the 1 mailbox.

Thus, we increased the space from SmarterMail directly.
How can this be achieved from Plesk, without having the reseller/subscription suspended, due to allotting over-quota space.

 

[Aakhyan]

Example scenario:
Reseller has the limit for Mailbox size as 250 Mb

The customer plan also has the limit of the 250 Mb

Now reseller wants to assign 1 Gb to a certain mailbox for that customer.

 

[Peter Debik]

As there is a logical contradiction I am afraid that your demand cannot be met. If the account limit is 250 MB and overuse is not allowed, you cannot at the same time set a mailbox size limit of 1 GB and expect that the system allows it. You either have to allow 1 GB for the account in general or you need to allow overuse in the service plan.