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When we try to access a site using shared SSL on our Plesk 11 Windows server, we get the error - HTTP Error 500.19 - Internal Server Error The requested page cannot be accessed because the related configuration data for the page is invalid. Cannot read configuration file due to...

When I try to access "Server Management" >> "Tools and Settings" >> "Application Vault" I get the following error - Internal error: [MySQL][ODBC 3.51 Driver][mysqld-4.1.22-community-nt]Got error 1 from storage engine Does anyone know what the issue might be?

I've installed a replacement for the SSL certificate that we use for shared SSL and Plesk access. How do I get rid of the old one and get Plesk to use the new one for shared SSL and Plesk access? When I try to delete it I get the message "Error: Unable to remove certificates: one or...

We have installed the "Web Deployment Tools" and Plesk is detecting this. But the option is only being made available for newly created domains. We've enabled "Web Deploy Publishing" in one of our packages, but when we assign that package to an existing domain the option "Web Deploy...

Is it possible for resellers to use their own name server domains instead of the defaults and to have their own DNS template instead of the default?

A couple of days ago a whole lot of data disappeared from one of our PSA databases! I first noticed something was wrong when the "Activate mail service on domain" was greyed out for all domains on the server, and that some of the options on the Mail Settings page were saying "not supported by...

I have a bat file that isn't being run when the event fires and I'm wondering if it's a permission problem. The user selected in the Event Manager setup is "Plesk Administrator" - which I assume is the equivalient of "psaadm" in Windows. I've given this user Full Control of the file (I know...

I've set up my Subscriptions to have unlimited domain aliases, but when users log into their control panel the "Add Domain Alias" icon is greyed out and the tool tip says "Permission denied". What permissions do I need to assign them to make this work? (I've already allowed everything I...

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE: Plesk 10.3.1, Windows 2008 Server R2 64Bit PROBLEM DESCRIPTION AND STEPS TO REPRODUCE: Try to create a mailbox via Plesk ACTUAL RESULT: Error: Unable to update the mail account properties:mailmng failed: Loaded Postoffice Configuration...

I've just downloaded what I assumed would be the latest version of the Plesk Migration Agent on to my source server from http://www.parallels.com/au/download/plesk10/. But when I try to connect from the destination server I get this error - "The version of Plesk Migration Agent running on the...

How do you add slave DNS servers to the master in Plesk 10? In 9.x you add them at "Settings" >> "DNS Recursion Settings" >> "Transfer Restrictions Template" but this feature seems to have disappeared.

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE: Plesk 10.3.1, Windows 2008 Server R2 64Bit PROBLEM DESCRIPTION AND STEPS TO REPRODUCE: Plesk randomly displays 404 errors when trying to access screens. Reloading 2 or 3 times usually gets it to work eventually. ACTUAL RESULT: 404 - File or...

When I installed Windows/IIS (including PHP) it installed PHP 5.3. Plesk 10 doesn't support PHP 5.3, so I have to downgrade it to 5.2. What is the best way to do this without breaking Plesk?

I have a brand new Windows 2008 64 bit server. I installed ColdFusion 9 and the 9.0.1 Update - all good - Can access the CF Administrator. I install Plesk 10.3.0 - ColdFusion immediately stops working - can no longer access the CF Administrator. I look through Plesk documentation -...

I am planning to migrate an number of sites from an existing Plesk 9.5 server to a new Plesk 10 server. Many of the accounts on the existing server use MSSQL 2000 databases that are configured on a separate server. The new server won't have MSSQL 2000 support, only MSSQL 2005 running on...

When setting up a new Plesk 10 server along with ColdFusion, should ColdFusion be installed first? This was the way it used be with earlier versions, but I can't find anything specific in the Plesk 10 documentation.

Is there a trick to getting Custom error documents to work? I want visitors to be redirected to my homepage if they try to access a missing file. I've enabled custom error documents, added /index.html as the custom 404 error file and I've restarted IIS. I've even paded out the index.html...

This question has been asked a hundred times before, but I still haven't found an answer that works, so here we go again .... How do you add a Slave DNS server to Plesk for Windows 9.5? EDIT: Forget it, form further reading Plesk doesn't have this ability.

In addition to the mess that upgrading from 9.5.1 to 9.5.4 caused to my web mail, I now find I cant create any new domains. When I try to create a new domain, I get the error "Unable to update hosting preferences: Unable to create directories: vhostmng failed: Cannot find hosting by domain ID...

I upgraded to 9.5.4 a few days ago and everything seemed fine, until I noticed the webmail.<domain> url was redirecting to the Plesk default page on one particular domain that had just started to use mail on our server. I tried many solutions, none of which worked. Finally I tried to...