• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

email

  1. jlocana

    Question Automatic email notification from server to customer

    Hello Everyone: My Plesk server has a subdomain as the main domain in the server configuration. Question, do I need to create an email for my server domain to send push notifications to customers? The notification are the ones that the server by default send to customers. This is a translator...
  2. P

    Resolved Can't receive email - DNS Error

    I don't receive any mail in roundcube. Sending email does not cause any problems, but receiving does. I created the email address [email protected]. If I send an email with this email address to, say, [email protected], [email protected] will receive it in his mail box. I don't receive an email when...
  3. S

    Issue Email deliverability issues

    I have a near perfect score on mail-tester.com -> Spam Test Result But still all the email that get sent through roundcube or thunderbird are going straight to outlook junk. I checked all the spam blacklists and the IP is clear. Also I asked for a delist with microsoft and they said I wasn't on...
  4. A

    Question Receiving my Forms email from 238237654.t-sender-sib instead of via sendinblue?

    Hi, We are a [redacted branch, location, as it seems to be a SEO post here], Australia, from last night all the form entries we are receiving in our email is from "238237654.t-sender-sib" instead of "via sendinblue". Screenshots: Today: Screenshot-2024-02-02-141243 hosted at ImgBB Yesterday...
  5. P

    Resolved Password reset request was denied

    Hello everyone! I'm experiencing a recurring issue with Plesk when trying to send password reset emails to my users. Every time I attempt this, I encounter the following error message, and I'm puzzled about its cause: Password reset request for email ‘john.doe@example.’com (user ‘john.doe’)...
  6. propz

    Resolved Email Domain Blacklisting not working 100%

    Hi guys, I'm having some issues with the email anti spam features. I've already added 100s of domains to my blocklist, but some emails stil come trough and I don't know where to look or what I'm doing wrong. 1. Plesk native "Tools & Settings > Mail Server Settings > Black List" handles the...
  7. E

    Question Most email features missing when in Domain screen

    Struggling to set up a new account on Ionos; at the moment particularly having difficulty with email. Their documentation gives instructuctions that don't correspond to what I can see in the UI. Partly I think this is due to them being for an older version of Obsidian, but partly I think it MUST...
  8. A

    Issue rdns

    Hey there, My customer hotel-haus-krone.de receives email errors from certain mail systems saying that the rdns record is not set or invalid. Mails from all domains are sent via the server's hostname alexanders-web-services.de. All domains' mx are looking like mail.<customerDomain>.<tld> I...
  9. A

    Resolved Unwanted redirects to gmail, when receiving emails

    Hello I have a problem with two email accounts created in my Plesk, in different domains When anybody from outside writes to one of the addresses, the email is delivered successfully But, the sender immediately receives a return email from our server with the next error .... The owners of...
  10. D

    Resolved Not seeing new received emails

    Hello, I have a very strange problem with my email. A week ago i changed my VPS server so I had to reinstall plesk etc. Everything was working fine untill last friday. On my laptop when I open webmail or outlook I am not seeing any new emails. I know that I am receiving emails but somehow they...
  11. T

    Issue SMTPD No Auth from IP Issue

    Hi Everyone, I have been attempting to setup split delivery from Google Workspace, and while it worked just fine the first day of configuration, I now get a persistent 554 5.7.1 Access Denied Error. I have been racking my brain the last week trying to figure this out and alas, i've just about...
    • Tessxr
    • Thread
    • access denied email no auth smtp 554 smtpd
    • Replies: 2
    • Forum: Open Topics
  12. jproactive

    Question Setting up a forwarding-only email address - why does it need a password?

    I would like to set up a mail address that is only for forwarding and does not have mailboxes (inbox, sent, etc). At https:/..../smb/email-address/create/domainId/1# I can see how to switch off the mailboxes and switch on forwarding, but it's still insisting on a password - this does not make...
  13. J

    Issue Unable to send Mail

    Hi Everyone! New VPS, we got Plesk up and running, only problem is when we are sending emails, we get: CC35717E570: to=<[email protected]>, relay=none, delay=2530, delays=2439/0.01/91/0, dsn=4.4.1, status=deferred (connect to alt2.gmail-smtp-in.l.google.com[142.251.9.26]:25: Connection timed...
  14. A

    Issue E-mails not going off i.e. Activation, Reset Password, Contact Forms, etc.

    Good day I require your kind help. I am not a computer anything. However, I have started reading code since the end of March 2023 and have subsequently built a website. Everything works, was built and tested on localhost XAMPP. The problem I am experiencing is to do with my emails. So on...
  15. A

    Issue Email not working

    Good morning, I have a VPS with Plesk, I needed help configuring the emails, I can send but I don't receive. Can you help?
  16. N

    Issue Issues with External SMTP

    Hello, we are attempting to send all plesk and system emails through sendgrid using the external smtp option in plesk, however there is a couple issues 1 the to address is not being set 2. I cannot set the from address, with recent changes to gmail and outlook, i need to set the from to an...
  17. W

    Issue Unable to receive emails: 550 5.1.1 Recipient not found

    I can send emails to anybody but can only receive emails from server emails. Any outside emails would bounce back with "550 5.1.1 Recipient not found". I have this exact issue but the fix didn't work...
    • wedge
    • Thread
    • dns email plesk records webmail
    • Replies: 5
    • Forum: Open Topics
  18. B

    Question How to publish a DNS record (A type) for the hostname?

    I have a VPS with Plesk 18 on it. My e-mails have been flagged as spam by some recipients. Did some testing with mail-tester.com and the problem is the following: "We didn't find a server (A Record) behind your hostname myserver.0001." Can anybody help me out on what I should do to resolve...
  19. LordLiverpool

    Question Instructions for setting up email on an AWS Lightsail server running Plesk for WordPress

    Hello Plesk Are there any instructions on how to setup email on an AWS Lightsail Instance running Plesk. I'm using the Plesk server to host a WordPress website. The Wordpress website is not sending any transaction emails e.g. User Registration, Password Reset, Contact Forms etc. Do I need to...
  20. A

    Issue Plesk Postfix resolving external address as local

    Hi to all, I have a problem with postfix on plesk, Im trying to send a email to [email protected] from [email protected] and when I check the logs I can see that is trying to resolv as a local address. I paste the log (I reemplace the real hosted address to local.com and external as...
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