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We've been using Plesk for quite awhile now and the WP Toolkit regularly. What we have been doing is using the CLONE site feature to "roll out" our dev site to our production site. From time to time we will clone in the other direction to give the dev site a "clean starting point". Today while...

Sorry to report all this here, but I have no access to support since the SSO change. Unsure if this is related to our recent upgrade to 18.0.51 or the recent SSO changes at Plesk, but I am getting Apollo Errors (whatever those are). First is when I first try and access Tools & Settings If I...

Created a staging site for one of my domains, the clone process of the Wordpress Toolkit ran through to completion without any errors. But, I can only access the main page of my staging site. Any of the page links do not open up their respective pages in the staging site. Anybody run into...

Upgraded 12.5.30 to 17.0.17 and did all the steps with removing CBM and the alterations in PSA. However, since that time I am seeing the following message every 10 minutes in the Event Viewer: Unable to process impersonate run as command: 'I:\Program Files...

Implemented this fix this past Friday: http://kb.odin.com/en/116394 It is the one for the Recycler folder filling up with log files due to a bug in the statistics.exe and runtask.exe programs not properly cleaning up after themselves. That implemented GREAT and the problem seems to have...

Is there a way to backup / restore just a subdomain for a Subscription ? Purpose: Customer has setup a Development subdomain and a production subdomain under their main domain (both are Wordpress installations -- Production subdomain = wordpress, development subdomain = devwp). They want to...

Forgive the basic question here... never ran into this before. If I have a customer that has abccompany.com an alias abccompany.biz The customer now wants to setup SSL Cert to the site to lock it down for credit card work. Do they need separate certificates for abccompany.com and...

So... I managed to find my FTP logs (using Microsoft FTP integrated with Plesk 10.3.1)... The problem is that there does not appear to be any way to change the number of logs maintained. Since Microsoft FTP does NOT (as far as I know) perform cleanup on its own Log files, I have to believe...

We are currently on 10.3.1 of Plesk for Windows on Server 2k8 R2. PHP v 5.2.17 & 4.4.9 (5.2.17 is for customers, 4.4.9 appears to be for Plesk usage) We NEED PHP 5.3.x for customer usage Does the upgrade process from 10.3.1 to 10.4.4 automatically install the latest version of PHP, or is...

Trying to remove a customer, get prompted by the Business Manager that "... will only remove from Panel, not from the Business Manager..." check the box saying I understand, and click the YES to continue with the remove. Get a pink line at the top of the screen reading internal error. Am...

When only running a single IP address for all customers on a Windows server ? I've seen the ability to use "Shared SSL", but that is not what we want. Our customers want their own certificates. For testing I have setup a "self signed" certificate for one of my domains. All the...

So after hearing from Plesk support that I need to upgrade my server to 10.3.1 to get the needed PHP fix so that Plesk properly identifies the version of PHP that is in use to install programs from the Application Vault (inparticular the latest version of WordPress)... I tried running the...

Obviously, when we add a feature to a subscription such as PHP5, Plesk makes changes to IIS in the background that maps various handlers to the FastCGI module that properly handles them. As a result, IIS knows how to respond to various page extensions. My question... WHERE ARE THESE...

First, when using the Application Vault to install WordPress, are the PHP and MySQL versions detected by the Vault application, or by WordPress itself ? I'd assume it is the Vault application since the same interface appears for nearly ALL Application Vault programs prior to installation...

How long should this installation take ? 10.0.1 onto a Win 2K8 R2 machine Fresh machine Fresh OS install Fresh Plesk Installation (no upgrade, no accounts to convert... all brand new) Are we talking minutes, hours, days ??? I have to ask because the progress bar does nothing, and...

Have been churning through the manuals, and nothing seems to layout the entire FTP Password requirement scheme. I see the "3 of 4 lists" rule (Uppercase/lowercase/Numeric/Special-punctuation). Also logically the username cannot exist within the password, and length requirements. But why...

Plesk 10.0.1 - Windows 2008 R2 x64 on VMware 4 I must be doing something wrong... We have created one customer, and have assigned a dozen or so subscriptions to that customer. All are related and are on the same service plan. All create just fine. Now, we want to have another customer...

Have read the article that says to use: mysql -u admin -p password -P8306 I get an "unknown database 'psa' " error. Yet I can access the tables just fine using the dbclient tool. eliminating the "psa" from the command line then returns: ERROR 1035 (28000): Aceess denied for...

Plesk 10.0.1 - Windows 2008 R2 Std - x64 running under VMWare 4 Was following along with some instructions I found on here about clearing the "IP pool is empty" error when setting up new subscriptions. Added an IP address into the IP screen, and was IMMEDIATELY booted from the interface...

--------------------------------------------------------------- Plesk Panel Windows, 10.0.1, Windows Server 2008 R2 Std / IIS7, x64 under VMware PROBLEM DESCRIPTION AND STEPS TO REPRODUCE Open control panel for domain Websites & Domains Tab Virtual Directories Icon (Make sure NOTHING is...