• Please be aware: Kaspersky Anti-Virus has been deprecated
    With the upgrade to Plesk Obsidian 18.0.64, "Kaspersky Anti-Virus for Servers" will be automatically removed from the servers it is installed on. We recommend that you migrate to Sophos Anti-Virus for Servers.
  • The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.
  • We’re working on enhancing the Monitoring feature in Plesk, and we could really use your expertise! If you’re open to sharing your experiences with server and website monitoring or providing feedback, we’d love to have a one-hour online meeting with you.

subscription

  1. Bence Bokor

    Question Apache2 restart on subscription add

    Hi! I am wondering if you can help me with that: Whenever I add a new subscription, the apache2 restarts itself, causing a 5-10 sec offline time for my other webpages. Is there a way to solve this? Maybe rewrite it to only reload? Thanks in advance, Ben
  2. Dukemaster

    Question Correct configuration of own DNS servers

    Hi @ all, since last week I use own DNS servers with PLESK as primary name server for each domain to use the DNSSEC extension (additional licence key, bundled). 1. Is it necessary to create the name servers subdomains in my providers Control Panel, e.g. ns1.example.com, ns2.example.com? 2. Is...
  3. Dukemaster

    Resolved General question about self-defined hostname

    Hi @ all, Sorry for this basic questions, but after days searching on internet I got too many contradictory results. User-defined Hostname configuration: 1. A few years ago one provider (not mine) strictly recommended in his docs to create a special subscription for an subdomain in PLESK if you...
  4. E

    Issue sync plan, subscription and domain

    I am completely confused, this is the scenario: In re-seller level I created a plan created a domain in domains' tab chose create a new subscription I changed one item in plan, subscription yellowed trying to syn, plan: Update & Sync button, and domain: Sync link in right pane it still shows...
  5. IATechsupport

    Question Plesk Onyx website form mail

    We have a contact form in a wordpress setup on a Plesk Onyx domain subscription which is sending email to a local address even though the mail service is turn off on the domain, and we need it to send to a remote mail server. I thought all we had to do was turn off the mail service, but its not...
  6. solucionesuno

    Resolved creation subscrpition hangs panel

    creation subscrpition hangs with waiting ajax button.
  7. NicolasP.

    Resolved Change IP in all subscription

    Hello everyone. How can I change the IP for all of my subscriptions? I know how to do it one by one. All I want is to mass change the IP. I have Plesk Onyx in Centos 7
  8. sebas

    Resolved How to extend a subscription on plesk web admin edition?

    I am using plesk web admin edition through the web and I don´t find how to extend term of a subscription. I know how to do it in a Web Host Edition but not in plesk web admin edition. Thanks for your help,
  9. D

    Question Change Domain of Subscription

    Hi, is it possible to change the Domain of a Subscription? I have migrated from Confixx, some old Server and now have a bunch of useless Domains within every Subscription. Any Advice would be awesome
  10. Powie

    Resolved Error: Unable to load object of type BsDomain with id=2: Domain does not exist.

    I have a new installed plesk server on which i cannot add a second subscription. Error: Unable to load object of type BsDomain with id=2: Domain does not exist. How to debug this and find a solution?
  11. J

    Question can someone clear up confusion about different user account types and subscriptions ?

    hello, i'm installing a new server with Plesk 12.5.3 and am really confused how the user management works. so i have several customers each of which has several domains with websites (no mail) so i start by creating a customer, in the create dialog box i am forced to create a user for Access...
  12. A

    Resolved PHP Configuration not applying to subscription

    Hi, as per this thread https://talk.plesk.com/threads/edit-php-configuration-upload_max_filesize.333731/ Does this problem still exisit in Plesk 12.5.30 Update #40 ? We have just updated from Plesk 12.0.18 latest update to 12.5.30 Update #40 and the phpinfo for the subscription is showing...
  13. I

    Issue Subscription Plan change not reflected

    I've increased the amount of disk space in the service plan through Business Manager. Even though it has apparently synced, it is not reflected in existing subscriptions. What can I do to resolve this?
  14. J

    Resolved Force new subscriptions to use slave dns instead of master

    Hello, How do I change the defaults of the subscriptions DNS? I tried the DNS Templates in Tools, but that does not seem to fit. What I want to do is that all new subscriptions should use slave DNS with a pre-defined IP-Record (xxx.xxx.xxx.xxx) instead of master. How do I do this? Thanks -...
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