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Hello, I'm having problems using the Picasa option in the image gallery module. I receive this error message after clicking in the Web Presence Builder's authentication link: The page you have requested cannot be displayed. Another site was requesting access to your Google Account, but...

Hello, I'm having problems to restore a user and his sites. I have the compressed backup file, and I'm running this command to restore: /usr/local/sitebuilder/utils/sbrestore user --name=@[email protected] --recursive --compress --log=/root/restore.txt...

Hello, How can I disable SpamAssassin on the SMTP submission port (587)? Some customers are complaining that their outgoing email are being marked as Spam, and I'm planning to ask them to use the submission port. Thank you. Alexandre

Hello, I'm having problems with SB translation. I have used the "get_current_locale.sh" script to get the en_US.xml file. In this file I can't find some entries: [[Modules/Guestbook/Pub_:_nameTooLong]] [[Modules/Guestbook/Pub_:_emailTooLong]] [[Modules/Guestbook/Pub_:_urlTooLong]]...

Hello, I have one problem since SB 4.0 (I'm using SB 4.5 now). I have changed the server, the OS (RHEL to CENTOS) and SB version several times, and this keeps happening, so it is something related to SB. Sometimes the FTP host is changed for some sites. My client complains, and when...

Hello, I'm having problems with the Image Gallery. I have moved to another server. To do this I have installed a new SiteBuilder 4.5 on the new server, then I have copied the SB_ROOT/htdocs/sites directory from the old server, and I have restored a database backup (sitebuilder3 database)...

Hello, I'm having problems with SiteBuilder 4.5 on Centos 5.2 64 Bits, with PHP 5.2.6 SiteBuilder cannot publish the sites, and the already published ones are not working. The problem is related to SQLite 2, that is not available for this OS. All published module and special pages...

Hello, Anyone knows if Plesk and Centos 5.x 64 bits is a good combination for shared hosting? Are there any issues with common hosting applications because of the 64 bits Centos? I'm planning to get a new server with 4 GB RAM, and I'm not sure if I'll be able to use all this memory with...

Hello, I have one site with this problem in a E-shop page: Internal Sitebuilder error. File: /usr/local/sitebuilder/include/Base/GUI.php; Line: 102 Message: PHP Warning : DOMDocument::loadXML() [function.DOMDocument-loadXML]: PCDATA invalid Char value 12 in Entity, line: 2; Code: 2...

Hello, How can I restore one specific site from a MySQL and Filesystem backup? I have the site ID, and I have found the correspondent directory in the "SB_ROOT/htdocs/sites" backup path. I have restored all the site's files and folders to it's path. Then I have searched in the MySQL...

Hello, I'm having trouble to activate a SB license upgrade. I'm receiving this error message: Could not activate/renew license. KA server response: No properly formed ip addresses I have found an article at Parallels KB about this issue: http://kb.odin.com/en/3567 This article says...

Hello, I know that the answer to this question is probably NO, but I think it is worth to keep the record: Can't the statistic's counter show visits (page hits) instead of visitors? Several customers ask for this change, and as far as I know, there is no way to change this behavior...

Hello, Does anyone knows how to reconfigure the "Sitebuilder Site Wizard" icon in Plesk? This icon is enabled when the Sitebuilder is configured for a site throught Plesk. I have found a table in Plesk's database, but I don't know what data should I enter in this table to configure this...

Hello, I'm having problems with Horde. It has worked fine for months, then it stopped, and I don't know why. After the login, the browser tries to download the redirect.php file (an empty file). A record is placed in /var/log/httpd/error_log when this happens: [notice] child pid...

Hello, I'm currently configuring my system to allow a reseller access. This reseller wants to hide all information about my hosting, they need to show everything to their customers as if they are the hosting company. I have configured apache so any domain in the format...

Hello, Is there a way to remove the Feedback module's time limit? This module only accepts a new feedback from the same user after 30 minutes. Thank you. Alexandre

Hello, I'm having a problem with Plesk/Sitebuilder integration. I'm receiving this error message while I'm trying to configure a new domain in Sitebuilder from Plesk: "Error occurs when trying to attach current ip of the domain to sitebuilder" It appears to be happening for a specific...

Can I install Plesk 8.6 on a Windows 2008 Web 64 bits server? It's not clear in Parallels' web site. Won't I have problems with SQL Server 2005 Express, MailEnable, MySQL, PHP, etc? Thank you. Alexandre

Hello, How can I set the counter initial value to a value greater than 9999? I have a new client with several sites that have counter values greater than 9999. Regards, Alexandre

Hello, I'm having problems with the way the sites are configured in SiteBuilder by Plesk. The new SiteBuilder/Plesk integration schema puts every site in one plan (named like "Plesk_servername.domain.com") that was automatically created by Plesk in SiteBuilder. So every user created in...